Toolbox for Relating Across Difference

Relating Across Difference - An Improvement Process for Clinical Units is a workshop series that uses principles of relational coordination to help healthcare teams leverage the rich information offered by their diversity to achieve better outcomes.  It is structured as a coach-the-coach model in which workshop participants are process improvement coaches or organizational development coaches. Workshop participants learn how to coach healthcare teams to do process improvement while building relationships of shared goals, shared knowledge and mutual respect across professional and social identity differences. Four workshops are offered over a six month time horizon, with project work carried out in between each workshop by workshop participants and the teams they are coaching.  

The workshop series is led by Wale Olaleye, PhD, MA, MBA, BPharm, Anthony Suchman, MD, MA, and Jody Hoffer Gittell, PhD.  The curriculum is currently being developed and tested in partnership with three health systems including Cleveland Clinic/Case Western Reserve University, Mass General Brigham, and the University of Washington Medical Center, with funding from the Josiah Macy Foundation.

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