Relational Coordination Collaborative

Building Relational Capacity Innovation Lab

Resilient Community Image

In a world facing social challenges such as political polarization, racial injustice, and climate change, leaders must be better equipped to navigate complexities. Addressing complex social challenges requires the collaboration of multiple and simultaneous relationships among business, government, nonprofits and community. New and deep understandings of these intersections also call for holistic and integrative forms of knowledge developed through research, practice and direct experience. Further, the quality of these connections - including the strength or weakness of shared goals, shared knowledge, and mutual respect - impacts their ability to engage successfully in multi-level systems change.

This learning community brings together scholars and change leaders from around the world to advance teaching, research, and practice and build relational capacity for multilevel systems change.  Our work will be informed by relational coordination, social capital and other organizational theories as well as implementation science.  We will connect members from government, business, and nonprofit sectors to apply models of change, related tools, and empirical research to improve a wide range of outcomes. 

Purpose

Building Relational Capacity Innovation Lab is committed to producing and disseminating research and related tools on the theory, practice, and teaching of relational practices and approaches that support high performance through:

  • Convening.  Meet throughout the year in virtual and in-person formats (RCC Roundtable, RC Cafes, etc.) to share ideas and insights and to develop theory, practice, and teaching as it relates to building relational capacity.
  • Community.  Cultivate a community that supports an interdisciplinary approach to building relational capacity to address complex social challenges.  

Partners

We welcome students, faculty, researchers and practitioners to join this learning community as a convener, subject matter expert, or partner in understanding and addressing the wicked problems that face communities and organizations.   Our partners are interested in:
  • Studying and sharing how high-quality relationships and communication within and across organizations impact a wide range of outcomes, including worker well-being, quality, and efficiency, and learning and innovation, among others.
  • Applying the Relational Model of Change and related tools within and across organizations to address wicked challenges and improve outcomes.
  • Building a supportive community with other change leaders and scholars to share insights from research and practice and gain a better understanding of how the quality of relationships and communication impacts interdependent work and which processes, policies and practices support these relationships. 

Join This Innovation Lab

manage  your member account to join this innovation lab

Innovation Lab Leaders

Heba Ali

Post-Doctoral Fellow, Lancaster University; Director of Analytics, Relational Coordination Analytics

Heba Ali, Director of Analytics for Relational Coordination Analytics and Post-Doctoral Fellow for Lancaster University, is a physician with a PhD in Health Policy and Management and a Master of Science in International Health Policy and Management from Brandeis University. Dr. Ali also holds degrees in Epidemiology, Medical Statistics, and Cost-Effectiveness Analysis. With 15 years of experience in healthcare research and over eight years supporting health systems through relational coordination data analytics, Dr. Ali is a seasoned researcher and data analyst with deep expertise in Relational Coordination (RC) and Social Network Analysis (SNA). Her work explores the organizational and relational factors that shape service delivery and employee well-being, with a particular focus on vulnerable populations such as people with disabilities seeking to live in the community. She is co-author of Relational Analytics: Guidebook for Analysis and Action with Dr. Jody Hoffer Gittell, and co-author of numerous scholarly articles. In her role at Relational Coordination Analytics, she provides strategic direction for the company as well as hands-on support for clients looking to incorporate RC data and insights into their improvement projects and daily operations.

Leah Bartley

Principal, Tailored Implementation

Leah Bartley, PhD, is an implementation strategist and systems change partner with over 20 years of experience working across child welfare, early childhood, and social service sectors. As the Founder of Tailored Implementation, she supports mission-driven organizations in translating vision into action by building implementation strategies that are practical, relational, and equity focused. Her background includes roles at UNC’s Collaborative for Implementation Practice, the National Implementation Research Network, and Kaye Implementation and Evaluation. She has supported local, state, and federal initiatives through implementation research and practice coaching, evaluation, and capacity building. She believes the strongest solutions emerge through collaboration, data-informed learning, and relationships rooted in trust.

 

Innovation Lab Members

Resources

RC Cafe:  Building relational capacity for resilient communities. Relational Coordination Collaborative, May 11, 3-4:00 ET

Publications

Bond-Fortier, B. J., & Gebo, E. (2025). Exploring the relational model of change as a facilitator of interorganizational change processes. The Journal of Applied Behavioral Science, 00218863251314887.

Gebo, E. & Bond, B. J. (2022). Improving interorganizational collaborations: An application in a violence reduction context. The Social Science Journal, 59(2), 318-329.

Gebo, E. & Bond, B. J. (2022). Advancing interorganizational crime and violence reduction goals through a relational change intervention. Criminal Justice Policy Review, 33(5): 455-479.

Hajjar, L., Cook, B.S., Domlyn, A., Ray, K.A., Laird, D. & Wandersman, A. (2020).  Readiness and relationships are crucial for coalitions and collaboratives: Concepts and evaluation tools.  In Evaluating Community Coalitions and Collaboratives: New Directions for Evaluation165: 103-122.

Hajjar, L., Gittell, J. H., Stephens, J. P., Meier, N., & Cutcher Gershenfeld, J. (2025). Seeing the whole together through relational mapping: A method for engaging in complex systems change. The American Review of Public Administration, 55(4), 333-349.

Conference Proceedings

Gittell, J. H., Sutcliffe, K. M., Vogus, T. J., Ali, H. N., Bhardwaj, A., Dillon, E., Faraj, S., Hajjar, L., Kragen, B., Malas, K., Yang, J., Deng, S., Martinez, M., Pertsch, S. & Weger, L. (2022). Relationships and resilience in the COVID-19 pandemic. In Academy of Management Annual Meeting Proceedings (Vol. 2022, No. 1).

Teaching Case

Hajjar, L., Gittell, J.H., Meier, N., Gunn, B. (2022). Breaking down silos to build collaborative systems.  Eds. C. Carlson, J.C. Gershenfeld, M. Kriegsman, Heller School Social Impact Case Collection.  Brandeis University Press.

In the News  

Building resilient communities - one conversation at a timeSuffolk University News, March 13, 2023.  Professor Lauren Hajjar been assisting the 22nd Judicial Circuit Court in St. Louis as it tries to enhance communication and coordination within and across providers.