The Power of Difference
Differences associated with professional and social identities bring a broad array of perspectives, life experiences, values, know-how, approaches to problem solving and more. These differences are an enormous resource for innovation and adaptation. The unique view of any one person may stimulate a whole new solution. If not managed well, however, these same differences become sources of conflict, tension and power struggles about whose views are ‘right’ and whose perspectives will prevail.
Which way things go depends upon the group members’ communication skills; do they make it safe enough for people to share their unique views and are they able to listen with enough open-mindedness to consider new ideas?
This RAD Toolbox offers frameworks, communication tools and assessment tools to help teams leverage the power of difference.
Relating Across Difference Is ...
Relating Across Difference is a program that offers a relational approach to diversity, equity and inclusion (DEI) in the context of organizational change and performance improvement. Participants learn to build relationships of shared goals, shared knowledge and mutual respect across professional and social identity differences as they lead change and improvement projects, supported by workshops and coaching from RAD instructors.
RAD instructors include Wale Olaleye, PhD, MA, MBA, BPharm, Anthony Suchman, MD, MA, and Jody Hoffer Gittell, PhD. The RAD curriculum has been developed and tested in partnership with three organizations including Cleveland Clinic/Case Western Reserve University, Mass General Brigham, and The RELATE Lab at Oregon Health Science University, supported by funding from the Josiah Macy Foundation.
learn about project leaders, Sites, and Curriculum
join the RAD Innovation Lab - open to RCC members
COMMUNICATION SKILLS AND TOOLs
VISUALIZATION AND ASSESSMENT TOOLS
FRAMEWORKS |
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Relational Coordination |
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Relating Across Difference |
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Relational Approach to Diversity, Equity, Inclusion |
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Relational Approach to Process Improvement |
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Psychological Safety |
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Relational Model of Change & the Six Stages of Change |
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The Relational Model of Change
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COMMUNICATION SKILLS AND TOOLS |
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Cone in a Box |
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Humble Inquiry |
Video - humble inquiry: the gentle art of asking instead of telling |
Relational Repair |
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Building Psychological Safety with PEARLS |
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Building Shared Goals |
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Building Mutual Respect |
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Building Shared Knowledge with Conversations of Interdependence |
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Building Shared Knowledge with Conversations of Identity |
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VISUALIZATION AND ASSESSMENT TOOLS |
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Identity Pie Chart |
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Relational Mapping |
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RAD/RC SurveyTM |
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RAD/RC SurveyTM Report |
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Organizational Structures Assessment Tool (OSAT) |
What is it?
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