Relational Coordination Toolbox

The Power of Relationships for Creating Positive Change

Relational coordination is a powerful method for working better together to create value for leaders, co-workers and customers. It is a complement to lean and other improvement methods, and a well-validated method in healthcare and other sectors.

How can we deliberately intervene to change both organizational structures and relational dynamics in order to produce sustainable, cost-effective, high-quality outcomes?  To address these questions, Professor Jody Hoffer Gittell worked with colleagues in many fields of research and practice to develop the Relational Model of Organizational Change. 

The Relational Coordination Toolbox below offers frameworks, interventions and assessment tools to help organizations build relationships of shared goals, shared knowledge and mutual respect across differences.

The Relational Model of Organizational Change

The Power of Difference

Differences associated with professional and social identities bring a broad array of perspectives, life experiences, values, know-how, approaches to problem solving and more.  These differences are an enormous resource for innovation and adaptation. The unique view of any one person may stimulate a whole new solution.  If not managed well, however, these same differences become sources of conflict, tension and power struggles about whose views are ‘right’ and whose perspectives will prevail. 

Which way things go depends upon the group members’ communication skills; do they make it safe enough for people to share their unique views and are they able to listen with enough open-mindedness to consider new ideas? 

The Relational Coordination Toolbox below also offers frameworks, interventions and assessment tools developed by Wale Olaleye, Tony Suchman and Jody Hoffer Gittell to help organizations leverage the power of difference.

The Relating Across Difference Model of Change

FRAMEWORKS AND MODELS
Relational Coordination	what is it? example of an RC study systematic review of evidence VIDEO - THE POWER OF A SIMPLE IDEA
Relating Across Difference	what is it? Relational approach to DEI article - fumbling across difference article - workforce diversity and relational coordination Video - Dangers of a single story video - how love can help repair social inequality
Relational Model of Change & the Six Stages of Change	What is it? background research foundations relational interventions Work Process Interventions structural interventioNs Relational Coordination Playbook
The Relational Model of Organizational Change
RELATIONAL INTERVENTIONS
Relational Interventions	What are they?
Relational Legacy	What is it?
Humble Inquiry	What is it? Video - humble inquiry: the gentle art of asking instead of telling
Psychological Safety	what is it? VIDEO -  BUILDING  a PSYCHOLOGICALLY SAFE WORKPLACE
Cone in a Box	What is it?
Managing Conflict Around Differences	What is it?
Relational Repair	What is it? Background video Demo
PEARLS	What is it? Background video Demo
Building Shared Goals	What is it?
Building Mutual Respect	what is it?
Building Shared Knowledge with Conversations of Interdependence	What is it? Background VIDEO Demo
Building Shared Knowledge with Conversations of Identity	What is it? Video Demo
WORK PROCESS INTERVENTIONS (more soon)
Work Process Interventions - Relational Approach to Process Improvement	What are they? Work process interventions Going deeper And Deeper
STRUCTURAL INTERVENTIONS (more soon)
Structural Interventions - Relational Approach to Structures	structural interventions
ASSESSMENT TOOLS
Relational Mapping	What is it? additional slides background reading Worksheet VIDEO Demo
Organizational Structures Assessment Tool (OSAT)	What is it? background Worksheet/guidelines
RC SurveyTM	What is it? background validation how to use it going deeper BROCHURE