Jody Hoffer Gittell

Executive Director

Jody Hoffer Gittell is a Professor of Management at Brandeis University's Heller School for Social Policy and Management.  Her research explores how stakeholders contribute to quality and efficiency outcomes through their coordination with each other. She developed a theory of relational coordination, proposing that highly interdependent work is most effectively coordinated through frequent, timely, accurate, problem-solving communication, supported by relationships of shared goals, shared knowledge and mutual respect. Research demonstrates that relational coordination is associated with a wide range of positive outcomes, and that organizations can support it through the design of their work systems. To measure relational coordination, Gittell developed the RC Survey as a validated instrument that is widely used for research, and more recently as a tool for practice, to assess dynamics among stakeholders and inform organizational change.  

Her research is published in a wide range of scientific journals and in five books including Transforming Relationships for High Performance (Stanford University Press, 2016). Gittell received her MA from the New School for Social Research and her PhD from the MIT Sloan School of Management. She serves as Treasurer for Seacoast NAACP, on the Editorial Review Board of the Academy of Management Review, as Chief Scientific Officer of Relational Coordination Analytics, and as Executive Director of the Relational Coordination Research Collaborative, bringing scholars and practitioners together to build relational coordination for high performance. Going forward, Gittell is exploring the relational dynamics of multi-level systems change in complex systems including healthcare, community health and wellness, and public education. 

(781) 736-3680 Schneider 206

Lainie Loveless

Research Program Manager

Lainie Loveless, MBA, is a Research Program Manager for the RCRC and brings over 20 years of experience working with business intelligence, product development and non-profit teams. Her interest in quantifying perception and continuous improvement within organizations led her to relational coordination research. Lainie began her career working as an engineer supporting the development of communications equipment, automated robotic equipment and consumer electronics products. She progressed to business process analysis, leading teams through successful change management and process improvement initiatives to improve quality, efficacy, efficiency and customer satisfaction. She actively volunteers in the community, supporting civic engagement and educational programs.

Lainie has advanced training in program management, high performing teams and Lean Six Sigma methodologies. She holds a BS in Industrial Engineering from Pennsylvania State University and an MBA from Boston College.

(781) 736-3903 Schneider 211

Eunice Georges

Senior Department Coordinator

Eunice joins the RCRC with a desire to implement what she learned from her experience working at the University of Massachusetts, Boston as a Lab Manager. While assisting faculty, graduate teaching assistants, staff and students in Biological operations, she desired to connect with people to deliver the best outcome for the collective.

Her interest to utilize her organizational skills and opportunity for growth is what attracted her to the RCRC. Eunice strongly believes in the mantra of bringing people together through networking to work toward a common goal. 

Eunice holds a BS in Biotechnology from the City University of New York, York College and an MBA from the University of Massachusetts, Boston.

(781) 736-3963
Lauren Hajjar, PhD'16, Director of Research

Lauren Hajjar, PhD'16

Research Advisor

Lauren Hajjar, PhD'16, is the Research Advisor at the RCRC and an Assistant Professor at Sawyer Business School at Suffolk University where she previously served as a Senior Fellow and Lecturer in Public Service. Lauren started as a direct care worker and manager in the non-profit sector, then became a researcher using qualitative and quantitative approaches to understand organizational development and change. She has worked on various state and federally funded research projects, ranging from community policing and gang violence initiatives to diversity in community healthcare organizations and outcomes evaluation for HIV and substance abuse populations. She is a peer reviewer for the U.S. Department of Justice, Bureau of Justice Assistance Programs. Her research has provided important implications for how community organizations like police departments leverage human, social and organizational capital to improve outcomes. She has a strong interest in how public service organizations build strategic partnerships and encourage enhanced coordination, communication, and collaboration to achieve their goals. 

Lauren is eager to partner with the RCRC community on research that explores the outcomes and drivers of relational coordination at all levels and in all contexts. She received her MA and PhD from the Heller School for Social Policy and Management at Brandeis University and holds an MPA from Suffolk University. 


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