How do we get from here to there?
How can we deliberately intervene to change both organizational structures and relational dynamics in order to produce sustainable, cost-effective, high-quality outcomes? To address these questions, Jody Hoffer Gittell worked with Amy Edmondson and Ed Schein, with input from colleagues in many fields of research and practice, to develop the Relational Model of Change.
The Relational Model of Change is implemented using a cycle of continuous improvement ...
The model includes three kinds of interventions that work together...
Relational interventions build new relationships based on shared goals, shared knowledge and mutual respect (see Chapter 11, Transforming Relationships)
Work process interventions use a cycle of improvement to embed these relationships into the everyday work (see Chapter 12, Transforming Relationships)
Structural interventions support and sustain these relationships with cross-cutting organizational structures (see Chapter 13, Transforming Relationships)
