Master Class Credential |
Knowledge and Skills |
Investments |
Basic Credential |
Completion of the 8-hour workshop |
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Advanced Credential |
Completion of 6 hours of coaching and a change project, using RC Analytics Platform |
Coaching
Platform access w/ tech support
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Master Credential |
Demonstrated expertise in leading RC change |
Review process
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TOTAL Cost |
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- Gittell, J.H. (2009). High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience. New York, NY: McGraw-Hill.
- Gittell, J.H. (2009). Transforming Relationships for High Performance. Palo Alto: Stanford University Press.
- Schein, E.H. (2012). Helping: How to Offer, Give and Receive Help. Jossey-Bass.
- Bolton, R., Logan, C., & Gittell, J. H. (2021). Revisiting relational coordination: A systematic review. The Journal of Applied Behavioral Science, 57(3), 290-322.
- Introduction to Relational Mapping - we will create these maps in the workshop.
- Introduction to the Organizational Structures Assessment Tool - we will complete this tool in the workshop.
- Relational Coordination Collaborative at Brandeis University
- Relational Coordination in Action: RC Analytics Case Portfolio
- Bond, B. & Gebo, E. (2025). Exploring the relational model of change as a facilitator of interorganizational change. The Journal of Applied Behavioral Science.
- McLean, D., Connor, M., Marshall, A. P., McMurray, A., & Jones, L. (2025). Illuminating power dynamics that influenced a relational coordination program in a tertiary hospital: An institutional ethnography study. Health Care Management Review, 50(1), 23-31.
- Hajjar, L., Olaleye, O., Yang, J., McGirr, S., & Sullivan, E. E. (2025). Relational coordination and team‐based care: Change initiative overload and other challenges in a learning health system. Learning Health Systems, e10455.
- Gomes, P. J., & Mirzaei, T. (2025). Evolving dynamics of relational coordination: A study of progression of care huddles in hospital observation services. Medical Care Research and Review, 82(1), 88-99.
- Grøn, A.B., Hvilsted, L., Ingerslev, K., Jacobsen, C., Bech, M. & Holm-Petersen, C. (2024). Can leadership improve interorganizational collaboration? Field-experimental evidence from a team-based leadership training intervention. The American Review of Public Administration.
- Hajjar, L., Gittell, J. H., Stephens, J. P., Meier, N., & Cutcher Gershenfeld, J. (2024). Seeing the whole together through relational mapping: A method for engaging in complex systems change. The American Review of Public Administration.
- Thygeson, N. M., Logan, C., Lindberg, C., Potts, J., Suchman, A., Merchant, R., & Thompson, R. (2021). Relational interventions for organizational learning: An experience report. Learning Health Systems, 5(3).
- Gittell, J. H., Logan, C., Cronenwett, J., Foster, T. C., Freeman, R., Godfrey, M., & Vidal, D. C. (2020). Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics. Health Care Management Review, 45(1), 12-20.
- Abu-Rish Blakeney, E., Lavallee, D. C., Baik, D., Pambianco, S., O’Brien, K. D., & Zierler, B. K. (2019). Purposeful interprofessional team intervention improves relational coordination among advanced heart failure care teams. Journal of Interprofessional Care, 33(5), 481-489.
- Havens, D. S., Gittell, J. H., & Vasey, J. (2018). Impact of relational coordination on nurse job satisfaction, work engagement and burnout: Achieving the quadruple aim. The Journal of Nursing Administration, 48(3), 132-140.
- Gittell, J. H., Fairfield, K. M., Bierbaum, B., Head, W., Jackson, R., Kelly, M., ... & Zuckerman, J. (2000). Impact of relational coordination on quality of care, postoperative pain and functioning, and length of stay: a nine-hospital study of surgical patients. Medical Care, 38(8), 807-819.