RC Master Class and Credentialing Program

What is Relational Coordination?

Relational coordination is a powerful method for working better together to create value for your employees and customers. It is a complement to lean and other improvement methods, and a well-validated method in healthcare and other sectors. Learn more here.

What is the RC Master Class Program?

The Relational Coordination Master Class and Credentialing Program helps you to develop the capacity to use relational coordination to achieve desired performance outcomes - whether in a cross-functional leadership team, a cross-functional front-line team or a multi-organizational ecosystem.

The Program consists of three stages, each one resulting in a credential.

RC Basic Credential

The Program starts with an 8-hour workshop, offered over two sessions. Led by experienced RC instructors, you will be able to practice your new skills on a coordination challenge that you are currently facing, and practice survey set up and data feedback using the RC Analytics Platform.

RC Advanced Credential

Receive 6 hours of coaching while leading RC change using the RC Analytics Platform.

RC Master Credential

Through a peer review process, demonstrate expertise leading others through RC change using the RC Analytics Platform.

Faculty

Olawale Olaleye, BPharm, MBA, PhD (AstraZeneca; Relational Coordination Analytics)
Jody Hoffer Gittell, PhD (Brandeis University; Relational Coordination Analytics)

Wale Olaleye Jody Hoffer Gittell

Offered by Relational Coordination Analytics Target Participants

Consultants and mid to senior-level leaders who value relationships as a fundamental source of value creation and well-being. Leaders who are tasked with leading change and executive leaders who sponsor change. Sectors include healthcare, pharma, commercial, education and human services.

Benefits

Readiness to Lead Large Scale Change – Develop the knowledge and tools to effectively support and manage complex change efforts, making you a valuable asset in high-impact organizational transformations.
Career Advancement – Enhance your credentials and skillset, positioning yourself for leadership roles and greater career opportunities in change management, organizational development, and strategic transformation.
Become a Relational Coordination Consultant – Gain the expertise needed to apply RC principles and be eligible for consulting opportunities, helping organizations drive meaningful change in your sector.
Networking & Professional Growth – Connect with like-minded professionals, industry experts, and potential collaborators, expanding your network and influence in the field of change management.

Learning Objectives

Understand the foundations of relational coordination and its impact on performance outcomes in multiple industry and country contexts.
Learn how to use the Relational Coordination Survey to assess relational coordination comprehensively, from the perspective of relevant workgroups and along multiple dimensions (shared goals, shared knowledge, mutual respect, etc.) using the RC Analytics Platform.
Learn how to use the Organizational Structures Assessment Tool (OSAT) to assess your existing structures and their ability to support relational coordination across the relevant workgroups using the RC Analytics Platform.
Learn how to use the Relational Model of Change (RMOC) and Six Stages of Change methodology to guide the change process.

See Flyer Here

Master Class Next Offered

Day 1: December 4, 2025 , 9:00 AM – 1:00 PM ET - On Zoom
Day 2: December 5, 2025 , 9:00 AM – 1:00 PM ET - On Zoom

Discuss Your Participation

Wale Olaleye wolaleye@rcanalytic.com

Jody Hoffer Gittell jgittell@brandeis.edu

Ann Tukari anntukari@rcanalytic.com

Register Here

Offerings

Credential	Requirements	Investment
Basic Credential	Attend the 8-hour workshop to learn RC change methods using the RC Analytics Platform	$1,500 $1,000 per person for groups of 4 or more
Advanced Credential	Receive 6 hours of coaching while leading RC change using the RC Analytics Platform.	Coaching $1,500 Platform access (waived for organizations with a license) $3,000
Master Credential	Demonstrate expertise in leading RC change using the RC Analytics Platform	Peer review process $1,500

Required Readings

Gittell, J.H. (2009). High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience. New York, NY: McGraw-Hill.
Schein, E.H. (2012). Helping: How to Offer, Give and Receive Help. Jossey-Bass.
Bolton, R., Logan, C., & Gittell, J. H. (2021). Revisiting relational coordination: A systematic review. The Journal of Applied Behavioral Science, 57(3), 290-322.
Gittell, J. H. (2016). The relational model of organizational change. Transforming Relationships for High Performance: The Power of Relational Coordination. Stanford University Press.
Gittell, J. H. (2016). Relational interventions. Transforming Relationships for High Performance: The Power of Relational Coordination. Stanford University Press.
Gittell, J. H. (2016). Work process interventions. Transforming Relationships for High Performance: The Power of Relational Coordination. Stanford University Press.
Gittell, J. H. (2016). Structural interventions. Transforming Relationships for High Performance: The Power of Relational Coordination. Stanford University Press.

Additional Course Resources

Relational Coordination Collaborative at Brandeis University
Bond, B. & Gebo, E. (2025). Exploring the relational model of change as a facilitator of interorganizational change. The Journal of Applied Behavioral Science.
McLean, D., Connor, M., Marshall, A. P., McMurray, A., & Jones, L. (2025). Illuminating power dynamics that influenced a relational coordination program in a tertiary hospital: An institutional ethnography study. Health Care Management Review, 50(1), 23-31.
Hajjar, L., Olaleye, O., Yang, J., McGirr, S., & Sullivan, E. E. (2025). Relational coordination and team‐based care: Change initiative overload and other challenges in a learning health system. Learning Health Systems, e10455.
Gomes, P. J., & Mirzaei, T. (2025). Evolving dynamics of relational coordination: A study of progression of care huddles in hospital observation services . Medical Care Research and Review, 82(1), 88-99.
Grøn, A.B., Hvilsted, L., Ingerslev, K., Jacobsen, C., Bech, M. & Holm-Petersen, C. (2024). Can leadership improve interorganizational collaboration? Field-experimental evidence from a team-based leadership training intervention. The American Review of Public Administration.
Hajjar, L., Gittell, J. H., Stephens, J. P., Meier, N., & Cutcher Gershenfeld, J. (2024). Seeing the whole together through relational mapping: A method for engaging in complex systems change. The American Review of Public Administration.
Thygeson, N. M., Logan, C., Lindberg, C., Potts, J., Suchman, A., Merchant, R., & Thompson, R. (2021). Relational interventions for organizational learning: An experience report. Learning Health Systems, 5(3).
Gittell, J. H., Logan, C., Cronenwett, J., Foster, T. C., Freeman, R., Godfrey, M., & Vidal, D. C. (2020). Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics. Health Care Management Review, 45(1), 12-20.
Abu-Rish Blakeney, E., Lavallee, D. C., Baik, D., Pambianco, S., O’Brien, K. D., & Zierler, B. K. (2019). Purposeful interprofessional team intervention improves relational coordination among advanced heart failure care teams. Journal of Interprofessional Care, 33(5), 481-489.
Havens, D. S., Gittell, J. H., & Vasey, J. (2018). Impact of relational coordination on nurse job satisfaction, work engagement and burnout: Achieving the quadruple aim. The Journal of Nursing Administration, 48(3), 132-140.
Gittell, J. H., Fairfield, K. M., Bierbaum, B., Head, W., Jackson, R., Kelly, M., ... & Zuckerman, J. (2000). Impact of relational coordination on quality of care, postoperative pain and functioning, and length of stay: a nine-hospital study of surgical patients. Medical Care, 38(8), 807-819.