The Heller School for Social Policy and Management

Why Use Relational Coordination?

RC is evidence-based

Research findings suggest that the strength of relational coordination ties among participants in a work process predicts outcomes that are critically and strategically important in organizations. These outcomes include quality, efficiency, customer satisfaction, and workforce resilience and well-being. Research findings also identify the structures that support relational coordination, providing guidance on how to build and sustain it in real organizations.

Structures, RC and Outcomes

RC has been implemented and/or studied in a variety of industries and sectors, including

Airlines Surgical care
Banking Medical care
Retail sector Emergency care
Manufacturing Intensive care
Construction Obstetric care
Accounting Primary care
Consulting Chronic care
Early childhood education Home care
Higher education Long-term care
Youth services Pharmacy sector

RC has been implemented and/or studied in a wide array of countries, including

United States England
Canada Ireland
Denmark Japan
Norway China
Sweden Korea
Austria Pakistan
Germany Saudi Arabia
Switzerland Israel
Netherlands Australia
Belgium New Zealand
Scotland Ecuador

RC is measurable

The Relational Coordination Survey is a fully validated, network measurement tool that includes seven questions based on the theory of relational coordination, is available in a variety of languages, and can be customized to any work process from small co-located teams to large complex multi-level systems.

RC works at multiple levels in practice

RC change processes are scalable from small co-located teams to large complex multi-level systems. Stakeholders come to see their work differently and begin to have more productive conversations.  

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