The Heller School for Social Policy and Management

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Roundtable 2024

Relational coordination is communicating and relating for the purpose of task integration - a powerful driver of performance when work is interdependent, uncertain and time constrained.  Relational coordination has been tested in over 73 industry sectors and 36 countries - see here for a systematic review of findings.  Relational coordination is highly measurable and practical,  inspiring tools such as the RC Survey (RCS), the Organizational Structures Assessment Tool (OSAT) and Relational Mapping - see here for the RC Toolbox.

RCC's mission is to connect researchers and practitioners from around the US and around the world to develop and test relational models of coordination, leadership and change.  We were founded at Brandeis University in 2011 by Professor Jody Hoffer Gittell, in partnership with students and colleagues at Brandeis and around the world. 

Reflecting on the Roundtable in Berkeley - and some ideas for next steps

Roundtable Program and Archives

Roundtable memories

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Highlights

Making It Better By Working Together

Please consider submitting your work on relational coordination to a special issue by Academy of Management Perspectives, called "Making it Better by Working Together: Practical and Proven Ways for Collaboration Between Business, Government, and Civil Society Organizations to Improve Social, Environmental, and Economic Performance." Submissions are due by October 31, 2025.

CALL FOR SUBMISSIONS

DECEMBER RC CAFE

Seeing the Whole Together by Integrating Relational Coordination and Social Networks

December 19, 3-4:00 pm ET

Featuring Sijia Wei (Northwestern University Medical School), Stephen Shortell (UC Berkeley),  Jill Marsteller (Johns Hopkins University), Jody Hoffer Gittell (Heller School, RC Analytics), Heba Naim Ali (Heller School, RC Analytics) and  Al-Karim Samnani (University of Windsor).  Bring your ideas and questions! 

LEARN MORE AND REGISTER HERE

RC SURVEY

The RC SurveyTM is a validated tool for researchers and practitioners.  For researchers, the RC SurveyTM helps to explore how relational coordination impacts outcomes and how structures can strengthen or weaken it.  For practitioners, the RC SurveyTM is a tool for bottom up change - it helps participants to assess the current state and design interventions to improve performance. 

LEARN MORE HERE

How RC Transforms Organizations

In Healthcare

"Our RC work seems to have improved and sustained employee engagement...RC gets at the patient in a very employee-centered way. In the short time we've been using it, people feel inherently more valued and more important. It shows the providers how much everyone does."

-VP of Nursing, Primary Healthcare Organization

In Communities

"We haven't had a tool before for measuring this. One thing is talking about networks; now we can see it."

- Director of Social Health and Employment, Varde Municipality, Denmark

In Education

"Before it was very much about your measures and your data, and no one able to see them but the individual teacher.  Now it's - we're all responsible for all these students and we all own the data.  It's not about pitting people against each other."

- Assistant Superintendent, North Reading School District