Relational Coordination Collaborative

Consultants & Coaches

Carrying out change using relational coordination principles and metrics requires skill. As Edgar Schein and Tony Suchman wrote in 2011:

"Such work requires the involvement of skilled coaches or consultants with experience in group dynamics, systems work, conflict resolution, and the teaching of emotional self-management. For all these reasons, we urge you not to tread lightly or naively into the realm of interventions. Be prepared to invest the necessary time and resources and be sure you have access to the skills and experience that the work requires."

Consultants and coaches profiled below are RCC members who are available to support people who are engaging in organization development and performance improvement.  While these consultants/ coaches each have their own approaches, they typically have appreciation for both the relational and technical aspects of improvement, and they typically have expertise in principles and measures such as relational coordination.   These consultants/ coaches have experience in multiple sectors and they operate in multiple countries around the world.  They have earned various credentials including traditional academic degrees and practitioner designations such as Certified RC Professional.

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Marjorie Godfrey

Executive Director and Founder, Institute for Excellence in Health and Social Systems and Research Professor, Department of Nursing, University of New Hampshire

Bio.  Margie is Research Professor in the Department of Nursing and Founding Executive Director of the Institute for Excellence in Health and Social Systems (IEHSS), in the College of Health and Human Services at the University of New Hampshire. She is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families and care teams meet-the clinical microsystem. Dr. Godfrey began her work in clinical microsystems over 25 years ago and, in 2009, founded The Dartmouth Institute Microsystem Academy (TDIMA) at The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine with Dartmouth colleagues, to develop new knowledge and disseminate findings. She was Co-Director of TDIMA with Dr. Tina Foster for 11 years and a Lecturer for nearly 20 years at The Dartmouth Institute for Health Policy and Clinical Practice.  

Margie’s primary interest is engaging interprofessional health care professionals in learning about and improving local health care delivery systems with a focus on patients, professionals, processes and outcomes. Margie is co-author of the bestselling textbooks, Quality by Design (2007), Quality by Design, 2nd Edition (in press) and Value by Design (2011), and the lead author and architect of the "Clinical Microsystems: A Path to Healthcare Excellence" and the website.

Margie is a Relational Coordination Certified Professional and is the primary investigator in the longest longitudinal study of relational coordination to improve lung transplant care for people with Cystic Fibrosis. She developed the Relational Coordination Workshop (Relational Dimensions of Improvement and Change) with Tony Suchman and has taught the program for 5 years.

Credentials. PhD, MS, BSN, FAAN

Other Areas of Expertise. Interprofessional care, microsystems, implementation, and coaching.

Countries of Operation: US, Sweden


Krista Hirschmann

Senior Faculty Advisor, Academy of Communication in Healthcare; Founder & CEO of ENHANCE Consulting

Bio.  Krista Hirschmann is a Senior Faculty Advisor with the Academy of Communication in Healthcare, a professional organization that strengthens relational systems by coaching teams and clinicians to communicate efficiently, effectively, and empathically. She earned her PhD at the University of South Florida and her MA at the University of Maine, with both degrees in Communication and an emphasis on interpersonal and organizational dynamics in healthcare. She has a special interest with supporting new leaders in all sectors develop both the technical and relational skillfulness needed for professional systems to thrive. 

Credentials: PhD; Certified RC Professional; Certified Practitioner, Fearless Organization Scan

Other Areas of Expertise. Strengthening team performance, culture, and outcomes with communication skills and systems thinking.

Countries of Operation: US, Canada


Carsten Hornstrup, RCC Board Member

Carsten Hornstrup

Consultant and CEO, Joint Action Analytics

Bio.  Carsten Hornstrup is CEO at Joint Action, a Scandinavian based consultancy and action research company, specialized in building strategies and advise leaders on building coordinated processes around very complex welfare challenges. He holds a MSc in Political Science and a PhD on building capacity for change. Together with his colleagues in Joint Action, he works with welfare organizations in Scandinavia and the US. He is a member of the Relational Coordination Collaborative Advisory Board. His primary research interest is how leaders at all levels can support stronger and more coordinated welfare services.

Credentials.  PhD

Other Areas of Expertise.  Strategy, analytics and process for leading and coordinating around complex welfare problems

Countries of Operation.  Denmark, Norway, Sweden, US


Khwezi Mbolekwa, RCC Board Member

Khwezi Mbolekwa

Lead Consultant, Calgary Police Service; CEO, Collaborative Leadership Works, Inc.

Bio.  Dr. Khwezi Mbolekwa is a dynamic transformational change advocate for an inclusive, healthy, respectful, and safe workplace environment crucial to unleash the creativity and innovation to drive performance and results. Grounded in organization systems, transformational culture change, employee engagement, diversity, inclusion and anti-racism, Dr. Mbolekwa uses operational acumen to implement the vision and strategy in large complex healthcare systems, post-secondary education, and non-government organizations.

Khwezi is the Lead Consultant in the Calgary Police Service Anti-Racism Program, uses the seven elements of Relational Coordination to help teams more clearly focus their operational tasks in service of achieving strategic objectives. Previously Khwezi was the Organization Lead, Anti-Racism for the City of Calgary, where he was responsible for introducing the Racial Equity Assessment Model to evaluate the City of Calgary's organizational systems, policies, and processes through a D&I framework lens, and created and delivered the Executive Leadership Teams’ Journey of Becoming Anti-Racist Leaders.

Khwezi serves as a Strategic Advisor to the Black Physicians Association of Alberta and Curriculum Advisor for the Relating Across Differences course. Khwezi serves as Adjunct Faculty in the School of Leadership Studies at Royal Roads University, and holds a PhD in Organizational Systems focusing on Organizational Culture and Systems Transformation.

Credentials.  PhD, MA, MHSA, CPHR, CHE, Certified Diversity Coach

Other Areas of Expertise.  Anti-racism, organizational culture, systems transformation

Countries of Operation.  Canada, US, South Africa, and beyond

Laura Montville

Montville and Company

Bio.  Laura Montville is an Organization Development Consultant and RC Certified Practitioner.  Laura has enjoyed a long tenure with the Relational Coordination community and such has contributed to numerous projects curriculum design, health consulting and interventions including Executive Coaching for CEOs and other senior health care leaders, Team Development and Organization Development Consulting.

Laura has been working in healthcare for over 15 years. Laura also enjoys supporting and consulting to family owned businesses. She grew up and eventually led and bought out her own family's business before attending graduate school for her M.S. in Organization Development. When not working Laura can be found with her husband and family, close to the ocean sailing, kayaking, paddle boarding and in the winter skiing with her 20 year old son and 17 year old daughter. She is an avid outdoor adventurer.

Credentials.  M.S. Organization Development, Relational Coordination Certified Practitioner

Other Areas of Expertise.  Health care; family owned business

Countries of Operation.  United States


(603) 433-2284
Olawale Olaleye, RCC Board Member

Wale Olaleye

Human Capital Consultant, Deloitte; Consultant, Relational Coordination Analytics

Bio.  Wale Olaleye is a Pharmacist, a Human Capital Consultant for Deloitte, a Consultant for Relational Coordination Analytics, and a Postdoctoral Fellow at The Heller School for Social Policy and Management at Brandeis University. He received a PhD in Social Policy at The Heller School, an MBA with a focus on Health Systems Management from the Charlton College of Business at the University of Massachusetts Dartmouth, and his Pharmacy degree from the University of Ibadan Nigeria. Olaleye studied interprofessional teams at Beth Israel Lahey Medical Center in Boston where he identified workforce diversity as an impediment to effective communication and relationship building between and within teams. His dissertation focused on the use of Relational Coordination principles to uncover professional and social identity-related discrimination on health care teams. He now serves as Co-Principal Investigator on Relating Across Differences - An Improvement Process for Clinical Units, funded by the Josiah Macy Foundation, implementing the results of his research in three U.S. health systems over a three-year period.

Credentials.  PhD, MBA, BPharm

Other Areas of Expertise.  Human capital, clinical process improvement, workforce diversity

Countries of Operation.  US, Canada, Nigeria


Anthony Suchman, MD

Tony Suchman

Principal and Founder, Relationship Centered Health Care


Tony Suchman is a retired general internist, health services researcher, educator and organizational change consultant. He is a Clinical Professor of Medicine at the University of Rochester and a Visiting Research Scholar at Brandeis University. He earned BA and MD degrees at Cornell University and completed a residency in Internal Medicine and fellowships in health services research and Behavioral and Psychosocial Medicine at the University of Rochester.  For 16 years he worked on the medical school faculty in Rochester studying and teaching patient-clinician relationships, becoming a leading proponent of Relationship Centered Care. Tony then became interested in the effect of organizational culture on clinical care and medical education. He worked for 5 years as a senior executive in integrated delivery systems and earned an MA in Organizational Change at the University of Hertfordshire (UK).

In 2000, he founded the consulting group Relationship Centered Health Care to advance the practice of Relationship-Centered Administration. Tony pioneered interventional applications of Relational Coordination and is currently exploring RC-based approaches to fostering diversity, equity and inclusion. He has published more than 90 articles and book chapters and two books, most recently Leading Change in Healthcare, co-authored with David Sluyter and Penny Williamson.

Credentials. MD; MA; Certified RC Professional

Other Areas of Expertise. My practice is now limited to supporting consultants in designing and conducting applications of RC in the field.


Nancy Whitelaw, RCRC Board Vice Chair

Nancy Whitelaw

President and Principal Consultant, Nevans Consulting, Inc.

Credentials.  Master of Science, Nursing; Certified RC Professional

Other Areas of Expertise.  Organizational culture, organizational performance

Countries of Operation.  Canada, US

Website.  LinkedIn Profile

Jeffrey Grim

Executive Coach and Consultant; Visiting Assistant Professor, University of Iowa

Bio.  Jeff Grim is an Executive Coach and Consultant with expertise in higher education and organizational equity, and a Visiting Assistant Professor of Higher Education and Student Affairs at the University of Iowa. He earned a PhD in Higher Education at the University of Michigan, Ann Arbor, MA from Michigan State University, BS from the University of Maryland, College Park, and an AA from Hagerstown Community College.

Prior to his doctoral work, Jeff worked in student services supporting all students especially first-generation students, low-income students, and students of color at Washington University in St. Louis and Southern Methodist University.  Jeff’s research examines organizational structures and contexts that shape the experiences and outcomes for systemically marginalized faculty, staff, and students in higher education. His research is shaped by his prior experience being the lead project manager for transforming the residential experience to a residential college model at Southern Methodist University. He worked with multiple units and divisions on campus to recruit faculty to live in each residential commons, created new student success initiatives, and created a culture of cooperation and coordination between faculty and staff to create a holistic student experience and increase belonging and success for all students.

Credentials.  PhD, Higher Education; MA, Student Affairs Administration; BS, Elementary Education; AA, General Studies; Graduate Certificate, Executive Coaching; Graduate Certificate, Nonprofit Management

Other Areas of Expertise.  Higher education, organizational equity, student success, student retention,

Countries of Operation.  US, United Kingdom