Relational Coordination Collaborative

Roundtable Program

Roundtable Logo

Preconference: Thursday Nov. 3

6:00-9:00 Informal Welcoming Reception

Welcome to Boston!  Stop by and meet the Host Committee!

Day 1: Friday Nov. 4

8:00-9:15 Registration, Breakfast and Welcome from Host Committee Chairs

Wale Olaleye, Deloitte Human Capital; The Heller School, Brandeis University

Yaminette Diaz-Linhart, MIT Sloan School of Management

Wale OlaleyeYaminette Diaz-Linhart

9:30-10:45  Session 1: Research and Practice

1a: Relational Ecosystems for Equitable Health Outcomes

Proposed Facilitators: Amy Smith, Cambridge Health Alliance, Feed to Heal & Jennifer Perloff, The Heller School, Brandeis University
Presenter Title
Rob Kahn, Susan Spriggs & Adrienne Henize, Cincinatti Childrens Medical Center Partnering Between Health and Law for Child Health Equity
Jessica Coolidge, Massachusetts Department of Children and Families Rethinking How We Ensure the Healthcare Needs of Children in Foster Care are Met: Solving a Public Health Crisis Through a Relational Model of Change Within a Child Welfare Organization
Bill Gunn, Relationship Centered Health Care & Lauren Hajjar, Suffolk University
Coordinating Stakeholder Efforts to Achieve Equitable Health Outcomes

1b: Social Movements and the Role of Relational Coordination

Proposed Facilitators: Raj Sampath, The Heller School, Brandeis University & Erik Nicholson, Pandion Strategy
Presenter Title
Kyle Dobson, Andrea Dittmann & David Yeager, University of Texas Austin A Transparency Statement Transforms Community-Police Interactions
Emily Thoman, The Heller School, Brandeis University Thick Solidarity and Cross Cultural Social Movements: From Theory to Practice
Zachary Hylton, The Heller School, Brandeis University System Transformation in Action



1c: Creating Resilient Communities Through Multi-Sector Collaboration

Proposed Facilitators: Lauren Hajjar & Brenda Bond, Suffolk University
Presenters Titles
Carsten Hornstrup, Joint Action Analytics Resilient Communities: Understanding System Level Relational Coordination
Thuong Nong, The Heller School, Brandeis University A Multisector Collaboration Model to Enhance Treatment and Support Services for People with Substance Use Disorders
Samantha Lai & Tracy Dodd, Adelaide Business School, University of Adelaide, Sonder Health A New Model of Systems Integration in Youth Mental Health: An Expanded Relational Coordination View
Richard Wylde, Claire Kenwood & Eddie Devine, Leeds and York Partnership NHS Foundation Trust Transitions from Child and Adolescent Mental Health Services to Adult Mental Health Services


11:00-12:15 Session 2: Research and Practice

2a: Building Relationships Across Differences

Proposed Facilitators: Wale Olaleye, Deloitte Human Capital; The Heller School, Brandeis University & Barbara Belk, Kaiser Permanente Northwest
Presenter Title
Melanie K. Prengler, Darden School, University of Virginia Navigating Allyship Failure: An Emergent Theory of Allyship Resilience
Ryan Scott Teschner, University of Texas Dallas Changing the Default: Identity Disclosure Prior to Relational Coordination
Tyler Reimschisel, Case Western Reserve University and Cleveland Clinic Relating Across Differences: An Improvement Process for Clinical Units

2b: Relational Ecosystems for Health and Social Change

Proposed Facilitators: Chelsea Lei, Boston College & Kim Lucas, Northeastern University
Presenter Title
Nyasha Kamera, Northern Territories Using Relational Coordination to Help Solve the Nunavut Housing Crisis
Anna Perlmutter, Case Western Reserve University Bridging Institutional Logics: Small-Scale Landlord (Dis)engagement in the Low-Income Rental Housing Sectors
Amy Smith, Cambridge Health Alliance, Feed to Heal Feed to Heal: Developing a Multi-Stakeholder Relational Ecosystem to End Hunger

2c: Human Resource Management for Interprofessional Teamwork

Proposed Facilitators: Yaminette Diaz-Linhart, MIT Sloan School of Management & Kartik Trivedi, The Heller School, Brandeis University
Presenter Title
Hao Gong, University College London, Orchestration Capital & Qian Zhang, University of Ontario Managing Interprofessional Teamwork: Strategic Relational Human Resources Management and Relational Coordination
Elli Meleti, University of Glasgow Human Sustainability as a Relational Process in Organizations
Kirsten Dawson, NAV Canada Relational Coordination at NAV CANADA: Navigating the Intersection of Structures, Professional Identity, and Culture

12:30-2:00 Lunch and Keynote Speaker

Sam Hyun - Building Community in a Time of Heightened Divisiveness: A Relational Approach

Director of Federal Relations, Mayor's Office, City of Boston

Sam Hyun

2:00-2:45 Poster Presentations and Discussions


Presenter Title
Brenda J. Bond-Fortier & Jennifer Glickman, Suffolk University Is Organizational Social Status an Impediment to Change? An Exploratory Study of the Intersection Between Perceived Organizational Support, Professional Identity and Organizational Social Status in Hierarchically Structured Institutions
Kent Haythorn, Scripps Health Using Relational Coordination and Network Analysis to Understand Roles and Relationships in the Operating Room
Kartik Trivedi, The Heller School, Brandeis University Towards Relational Algorithms – Building Algorithmic Decision Systems for Better and More Just Organizations
Camille Gladieux, Maya Davis, Erica Horowitz, Marsha Calloway-Campbell & Irene Ghobrial, Dana Farber Cancer Institute Multi-Level System Change to Address Disparities in Early Cancer Detection and Interception
Divya Chandramouli, Harvard University Uplifting Ourselves: Seeing and Feeling Dignity through Graduate Programming
Jacob A. Brown, Boston College More Me, For Thee: Toward a Theory of Connective Authenticity in Regulated Environments
Rachel Boaz Gorham, Kristine M. Chapman, James Huffman, Anas Banah, Elly Lambertson, Chelsea Smith & Katie Beadon, Dell Medical School, University of Texas Austin Value-Based Approach to the Management of Inflammatory Neuropathies: Incorporating Objective Outcome Measures in Clinical Care
Wiljeana Glover, Dessislava Pachamanova & Zhi Li, Babson College The Network-Enhanced Future of Health Care Administrative Task Management
Alankrita Pandey & Jillian Graves, Eastern Michigan University Relational Coordination as a Resource for Caregivers
Fiona Edwards, University of San Francisco Perceptual Blindness and the Burdens of Ancestral Happiness


3:00-4:15 Session 3: Research and Practice

3a: Developing a Relationally Coordinated Healthcare Workforce

Proposed Facilitators: Tony Suchman, Relationship Centered Health Care & Gaurdia Banister, Massachusetts General Hospital
Presenters Title
Sherita House, Indiana University Health  Assessing the Feasibility and Acceptability of a Relational Coordination Training Intervention among Healthcare Professionals in an Army Medical Center: A Pilot Study Protocol
Mary Ottolini, The Barbara Bush Children’s Hospital at Maine Medical Center Using Innovative Technology to Decrease the Disparity in Outcomes of Neonatal Resuscitation in Rural Hospitals Throughout Maine.
Birgitte Tørring, University College Northern Denmark, Act2Learn Using Relational Coordination Theory and Methods for Improving Cross-Sectoral Collaboration Through Clinical Training in Nursing Education: An Intervention Study
Darren McLean, Gold Coast Health System Using Relational Coordination and Translation Simulation to Improve Relationships in a Clinical Team with Diverse Professional Identities

3b: Relational Ecosystems and the Role of Digital Transformation

Proposed Facilitators: Nils Fonstad & Stephanie Woerner, MIT Center for Information Systems Research
Presenters Title
Glenn Omanio, Bavarian Nordic A Case Study on Public-Private Collaboration in Response to the Global Monkeypox Outbreak
Ina Sebastian, MIT Center for Information Systems Research, Loic Ple, IESEG Paris & Jody Hoffer Gittell, The Heller School, Brandeis University Creating Relational Ecosystems to Solve Grand Challenges
Thomas Haskamp, Hasso Plattner Institute, University of Potsdam & Ina Sebastian, MIT Center for Information Systems Research Overcoming Organizational Inertia in Digital Transformation through Relational Coordination

3c: Technical and Relational Responses to Organizational Challenges

Proposed Facilitators: Julius Yang, Beth Israel Lahey & Wale Olaleye, Deloitte Human Capital; The Heller School, Brandeis University
Presenters Title
John McMackin & Patrick Flood, Dublin City University Putting Relationships at the Heart of Lean Implementation
Judy Morris, Hôpital du Sacré-Coeur de Montreal, Université de Montréal, Canada Introduction of Relational Coordination to a Canadian Emergency Department Team in the Context of a ‘LEAN’ Quality Improvement Process
Meredith Graf, Marsha Maurer, Lauren Hajjar, Julius Yang & Izzy Beckley, Suffolk University, Beth Israel Lahey Medical Center Relationships and Resilience: Use of Incident Command System to Improve Capacity Among Providers

4:30-5:30 Professional Development Workshops

Relational Mapping as a Group Facilitation Tool

Presenters: John Paul Stephens, Case Western Reserve University; Lauren Hajjar, Suffolk University; Aislinn Mayfield & Agnes Nkansah, The Heller School, Brandeis University

Description forthcoming

Social System Mapping To Stimulate System Change and Broaden Inquiry

Presenter: Jim Best, Independent Consultant

Description forthcoming

The Power of Building High Quality Career Connections in a Hybrid Working World

Presenter: Rebecca Otis Leder, Opportunities Knock

After conducting 6 years of research, including that of Dr. Jane Dutton and Dr. Monica Worline from the University of Michigan's Center for Positive Organizations, co-authors of 'Awakening Compassion at Work', and first-hand interviews with individuals who built a school, developed global non-profits to combat hunger and create an artist community for those touched by cancer, a financial advisor who went the extra mile to support his clients, a corporate leader who found a way to pitch a new idea at a global corporation that has touched hundreds of thousands of lives, The Knock Method was designed and developed by Rebecca Otis Leder. Rebecca is the bestselling author of KNOCK: How to Open Doors and Build Career Relationships that Matter. Her five-step methodology unlocks the power of collective impact through relational coordination, demonstrating prosocial behavior and "other-centeredness", helping career growers (those developing their careers and emerging/growing in leadership), career builders (students, graduates, and entrepreneurs), and career changers (those who have been a part of "The Great Resignation" and those seeking to make a meaningful career change), build High Quality Connections (HQC's) in their careers. Rebecca put this methodology into practice when she led a cross-functional team at Salesforce, bringing together teams who seldom worked closely together to develop new digital learning tools that helped 200K+ customers learn professional skills at work. Over 1,000 students and professionals have been trained in The Knock Method, in partnership with Aon, Amazon, Salesforce, UW-Madison TAMID, UT Austin McCombs AMA Chapter, and non-profits and workforce development organizations, Year Up, and JewishColorado. The methodology and book have been recognized by FastCompany, Inc. Magazine, NPR, and PBS, and news stations across the country. In this session, Rebecca will lead a group through an interactive workshop to experience The Knock Method framework, build deeper connections with session participants to grow their professional network, and identify strategies to put into practice in daily work as you build meaningful careers through the power of mutually-beneficial, long-term, relational coordination. She will highlight real-world stories about how she "unlocked" doors among internal teams at Salesforce to achieve relational coordination that made a larger collective impact than would have been possible had the teams acted alone.

Evaluating Relational Coordination Change at Multiple Levels of Action

Presenters: Jennifer Perloff, The Heller School, Brandeis University & Heba Naim Ali, The Heller School, Brandeis University; Relational Coordination Analytics

Description forthcoming.

5:30-6:00 Scenic Walk Across Charles River on the Longfellow Bridge to Reception at MIT Sloan

The famous Longfellow Bridge, also known as the Salt and Pepper Bridge, linking Boston to Cambridge.

Longfellow Bridge

6:00-7:30 Reception and Celebration at MIT Sloan

Come join us for conversation, food and drinks! Hosted by Tom Kochan, Yaminette Diaz-Linhart, Ina Sebastian and Jody Hoffer Gittell at the MIT Sloan School of Management, E-62. 

MIT Sloan School

Day 2: Saturday Nov. 5

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8:00-9:15 Breakfast and Opening Remarks by Host Committee Members

Lauren Hajjar, Brenda Bond and Carlos Rufin, Sawyer Business School, Suffolk University

Ina Sebastian, MIT Center for Information Systems Research

Lauren HajjarIna Sebastian






Brenda BondCarlos Rufin







9:30-10:45 Session 4: Research and Practice

4a: Human Dignity and Authentic Security: A Multidisciplinary Approach to Relational Ecosystems and Global Citizenship

Proposed Facilitators: Jacob Brown, Boston College & Maura Koutoujian, Brigham & Women's Hospital
Presenters Title
Masami Tabata-Kelly, The Heller School, Brandeis University Developing a Relational Intervention for Equitable Patient- and Family-Centered Surgical Care: Theoretical Applications of Dependent Origination & Daisaku Ikeda’s Dialogic Ethos
Toko Itaya, DePaul University Awakening the Dignity and Realizing the Potential of Immigrant Children in Japan
Anna Lane, DePaul University Creating Trust through Professional Development Training in Family Engagement

4b: Building Healthcare Ecosystems for High Value Outcomes

Proposed Facilitators: Farbod Hagigi, Clinical Box & Hao Gong, Orchestration Capital, University College London
Presenters Title
Trude Senneseth, Helse Bergen, Western Norway University of Applied Scienses Building an Ecosystem for Innovation to Increase Value of Public Sector Services Across Organizations
Ge Shi, Xinhua Hospital, Shanghai Jiao Tong University School of Medicine Designing Collaborative Ecosystems: Medical Alliances in China
Heidi Sjoberg, Brianne Morgan, Brigid Connelly, Rachael Kenney, Christine D. Jones, Catherine Battaglia & Heather Gilmartin, Veterans Health Administration Implementing and Adapting Relational Facilitation for Two National Care Coordination Programs During COVID-19

4c: Strengthening Relational Coordination from Leadership to the Frontline of Care

Proposed Facilitator: Kathy McDonald, Johns Hopkins University & Alice Andrews, The Value Institute for Health and Care, University of Texas Austin
Presenters Title
Samuel Edwards, Avery Laliberte, Brian Park & Martha Gerrity, Veterans Health Administration, Portland Understanding Teamwork Within and Across Service Lines in a Vertically Integrated Department of Veterans Affairs Medical Practice Group
Shellie Ellis, Andrew Godwin, Jeffrey Thompson, Heather Nelson-Brantley, Daniel Farrell, Joaquina Baranda, Chao Huang, Rashna Madan & Jody Hoffer Gittell, University of Kansas School of Medicine Building Relational Coordination Through TEAMSPORT: A Quasi-Experimental Trial and Adaptation of a Precision Oncology Reflex Testing Implementation Toolkit to Address Geographic Disparities
Kenny Cole, Ochsner Health Redesigning Care with Relational Coordination: 65 Plus Clinics at Ochsner Health

11:00-12:15 Session 5: Research and Practice

5a: Relational Ecosystems for Social and Environmental Innovation

Proposed Facilitators: Ina Sebastian, MIT Center for Information Systems Research & Thomas Kochan, MIT Sloan School of Management
Presenters Title
Loic Ple, Mekhail Mustak & Kellan Nguyen, IESEG Paris Beyond Institutions: A Relational Perspective on Coordinating Service Ecosystems
Jen Stevenson Zepeda & Sari Kayyali, Climable Sustaining Resilient Networks in Low-Income Communities of Color Using Clean-Energy Enterprises
Bram Hendriks, SOLVE Consulting Accelerating the Energy Transition: The Power of Relational Coordination
Erik Nicholson, Pandeon Strategy The Future of our Food System: Farmworkers, Equity and Digital Technology

5b: Developing Relational Competencies in Leaders

Proposed Facilitators: Darren McLean, Gold Coast Health System & Carsten Hornstrup, Joint Action Analytics
Presenters Title
Alexandra Suchman, Barometer Interactive & Anthony Suchman, Relationship Centered Health Care Using a Simulation Game to Help an Interprofessional Leadership Team Learn About its Interdependencies and Develop a Systems Perspective
Maura F. Koutoujian, Brigham and Women's Hospital Presence: A Mechanism for Developing Rapport in Physician Interprofessional Engagement
Claus Jebsen, BI Norwegian Business School, AS3 Norg Developing Leaders to Engage in Collaborative Practice

5c: Building Relational Coordination for Worker Well-Being and High Performance

Proposed Facilitators: John Paul Stephens, Case Western Reserve & Laura Montville, Montville Associates
Presenters Title
Inger-Marie Wiegman, Flemming Pedersen & Karen Albertsen, Team Working Life Relational Coordination at the Construction Site
Aislinn Mayfield, Agnes Nkansah & Amanda Zhang, The Heller School, Brandeis University Relational Coordination at MedCenter Air
Daniel H. Slater, Pediatrics Atrius Health Improving Relational Coordination in a Regional Triage Program at Atrius Health

12:30-2:00 Lunch and Keynote Speaker

Dr. Wiljeana Glover - Bridging Differences for Multi-Level Systems Innovation

Founding Director, Healey Center for Global Healthcare Leadership, Babson College

Facilitated by John Paul Stephens, Case Western Reserve University

John Paul Stephens, RCC Board ChairWiljeana Glover









2:15-3:15 Leadership Panel: Diverse Perspectives on Leading Multi-Level Systems Change

Facilitated by Tony Suchman, Relationship Centered Health Care

3:30-4:45 Session 6: Research and Practice

6a: Technology Facilitated Relational Ecosystems for Health and Equity

Proposed Facilitator: Thomas Haskamp, Hasso Plattner Institute, University of Potsdam & Kenny Cole, Ochsner Health
Presenters Title
Ben Kragen, The Heller School, Brandeis University Impact of Secure Messaging on Health Equity and Care Coordination During the COVID-19 Pandemic
Farbod Hagigi, Clinical Box Designing Coherent Technology Solutions for Care Coordination in Healthcare Ecosystems Using the Theory and Framework of Relational Coordination
Shaowei Wan & Heather Gilmartin, University of Colorado School of Medicine A Conceptual Model of Multidisciplinary Urban-Rural Collaboration of Palliative Care Delivery Using the Relational Coordination Framework

6b: Improving Higher Education through Multi-Level Systems Change

Proposed Facilitators:  Raj Sampeth & Jon Jacob, The Heller School, Brandeis University
Presenters Title
Jeff Grimm, University of Iowa How First-Generation College Students Experience Decentralized Organizational Contexts
Caroline Shanti & Helen Gorgas Goulding, University of Southern Maine Higher Education Advising: Trust, Ties, and Transitions
Marc Abelard, William James College, The Heller School, Brandeis University Designing and Implementing Effective Behavioral Health Pipeline Programs in Higher Education

6c: Impacts of Social and Professional Diversity

Proposed Facilitators:  Kyle Dobson, University of Texas Austin & Kartik Trivedi, The Heller School, Brandeis University
Presenters Title
Sherita House, Indiana University Health, Jamie Crandall, Christopher Stucky & Margaret Wilmoth, University of North Carolina, Chapel Hill Exploring Demographic Characteristics, Professional Roles, and Relational Coordination Among Healthcare Professionals in an Army Medical Center
Sana Shaikh, TimeED Aligning Relational Coordination and Racial Identity to Center Teachers’ Narratives: A Mixed-Methods Study on Culturally Responsive Teaching
Hun Whee Lee, The Ohio State University, Jooyoung Kim, Deakin University & Maria Triana, Vanderbilt University When Employee Gender Diversity Benefits Firm Performance: The Importance of Female Representation

5:00-6:00 Closing Reflections, Celebrations, and Toasts Led by Host Committee

Wale Olaleye, Deloitte Human Capital; The Heller School, Brandeis University

Yaminette Diaz-Linhart, MIT Sloan School of Management

Lauren Hajjar, Sawyer Business School, Suffolk University

Ina Sebastian, MIT Center for Information Systems Research


Lauren HajjarIna Sebastian

Wale OlaleyeYaminette Diaz-Linhart


Day 3: Sunday Nov. 6

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9:00-12:00 Workshop: Roundtable Debrief and Next Steps

Jody Hoffer GittellJody Hoffer Gittell, Faculty Director, Relational Coordination Collaborative; Wale Olaleye, Human Capital Consultant, Deloitte & Heba Naim Ali, The Heller School, Brandeis University, Relational Coordination Analytics

Join us Sunday morning for a facilitated debrief of the Roundtable to clarify what you learned and what you will do going forward. We will engage in small group conversations, large group conversations, personal reflections and peer coaching. Jody will facilitate the process along with other RCC Board Members and will share about the resources available through the RCC, how to share your own resources through the RCC, and how to become more involved in the community through Innovation Labs, RC Cafes, the Resource Directory, or the 2023 Academy of Management Meetings. For those interested in measuring relational coordination as part of their research or change initiatives, RC measurement expert Heba Naim Ali of Brandeis University and RC Analytics will be available to advise.

$100 regular registration, $50 student registration. Breakfast served. Please register for the Post-Roundtable Sunday Workshop here