Relational Coordination Research Collaborative

The RCRC is an international learning community welcoming partners from a variety of sectors who use relational coordination theory in their research and practice. Relational coordination is a mutually reinforcing process of communicating and relating for task integration. Relationships shape the communication through which coordination occurs, for better or for worse.

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Transforming Relationships for High Performance

Research findings suggest that the strength of relational coordination ties among participants in a work process predicts outcomes that are critically and strategically important in organizations. These outcomes include quality, efficiency, customer engagement, workforce resilience and well-being, learning and innovation. Stakeholders come to see their work differently and begin to have more productive conversations with each other.

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Events

November Research Webinar

On November 26 at 10:00 am ET, Bulin Zhang and Helen Liu (Rutgers) will present Leveraging Strategic Human Capital to Improve Service Performance: The Role of Coordination Networks among Frontline Employees. Our discussants will be Barbara Belk (Kaiser Permanente Northwest) and Na Fu (Trinity College Dublin). RCRC researcher and practitioner partners are welcome to join!

December RC in Action Cafe

On December 7 at 9:30 am ET, Peter Tsasis and Grace Liu (York University, Canada) and Richard Wylde and Rachel Flemming (NHS, UK) will lead a discussion about Health Systems Transformations Around the World. RCRC researcher and practitioner partners are welcome to join!

Event Recap: 8th Annual RCRC Roundtable

What an inspiring and exciting couple of days in Cambridge, MA. Visit our Roundtable page to view presentations and a full recap of the conference, keynotes (Phil Thompson and Amy Edmondson), and reception at Boston City Hall. Now we must carry out the work we have been inspired to do - and of course begin planning for next year's event!

See Many More Events

“The nurses and therapists started to ask each other, ‘What is timely communication for you?’ and soon realized that, if the therapists would visit the ICU in the mornings they could better address patient needs and reduce discharge delays. Just one example, and it was not a top-down solution.” - ICU Clinical Coordinator, Billings Clinic

“We haven’t had a tool before for measuring this. One thing is talking about networks; now we can see it.” - Director of Social Health and Employment, Varde Municipality, Denmark

“Recognizing every person’s experience as unique, we can connect to each other through a deep understanding and acknowledgement of race, ethnicity and culture. This will ensure that we are mindful, respectful and inclusive.” - Superintendent, Rochester City Schools

Partner Updates

Bo Vestergaard

Professional partner Bo Vestergaard has published his latest book Relational Coordination in Practice – Methods for Better Decisions and Coordination in Danish. View more recommended books here.

Veterans Administration

Welcome to our new organizational partner, the Veterans Administration. If you are an employee of the VA, you can enjoy the benefits of an RCRC partnership at no cost to you through October 1, 2019.

Rawaih Falatah

Rawaih is now Assistant Professor at King Saud University, College of Nursing, Saudi Arabia. View more partner updates here.

All RCRC Partners