Transforming Relationships for High Performance

Research findings suggest that the strength of relational coordination ties among participants in a work process predicts outcomes that are critically and strategically important in organizations. These outcomes include quality, efficiency, customer engagement, workforce resilience and well-being, learning and innovation. Stakeholders come to see their work differently and begin to have more productive conversations with each other.

two women and man engaged in conversation on patio table


November Research Webinar

On November 26 at 10:00 am ET, Bulin Zhang and Helen Liu (Rutgers) will present Leveraging Strategic Human Capital to Improve Service Performance: The Role of Coordination Networks among Frontline Employees. Our discussants will be Barbara Belk (Kaiser Permanente Northwest) and Na Fu (Trinity College Dublin). RCRC researcher and practitioner partners are welcome to join!

December RC in Action Cafe

On December 7 at 9:30 am ET, Peter Tsasis and Grace Liu (York University, Canada) and Richard Wylde and Rachel Flemming (NHS, UK) will lead a discussion about Health Systems Transformations Around the World. RCRC researcher and practitioner partners are welcome to join!

Boston skyline and harbor

Event Recap: 8th Annual RCRC Roundtable

What an inspiring and exciting couple of days in Cambridge, MA. Visit our Roundtable page to view presentations and a full recap of the conference, keynotes (Phil Thompson and Amy Edmondson), and reception at Boston City Hall. Now we must carry out the work we have been inspired to do - and of course begin planning for next year's event!

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Partner Updates

Bo Vestergaard headshot

Bo Vestergaard

Professional partner Bo Vestergaard has published his latest book Relational Coordination in Practice – Methods for Better Decisions and Coordination in Danish. View more recommended books here.

Veterans Administration

Welcome to our new organizational partner, the Veterans Administration. If you are an employee of the VA, you can enjoy the benefits of an RCRC partnership at no cost to you through October 1, 2019. 

Rawaih Falatah

Rawaih is now Assistant Professor at King Saud University, College of Nursing, Saudi Arabia. View more partner updates here.

All RCRC Partners


October Newsletter

Have you read our October Newsletter? Read about new publications, upcoming events, partner updates and more. Don't forget to sign up for our mailing list to receive our monthly newsletter.

New Team Member

The RCRC welcomes Lainie Loveless as the RCRC Research Program Manager. Lainie brings over 20 years of experience working with business intelligence, product development and non-profit teams. 

New Papers

Many new papers related to relational coordination are coming out. This includes papers published in The Academy of Management Review, Japan Journal of Nursing Science and Organizational Psychology Review.


More RCRC Resources