Relational Coordination Research Collaborative

The RCRC is an international learning community welcoming partners from a variety of sectors who use relational coordination theory in their research and practice. Relational coordination is a mutually reinforcing process of communicating and relating for task integration. Relationships shape the communication through which coordination occurs, for better or for worse.

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Transforming Relationships for High Performance

Research findings suggest that the strength of relational coordination ties among participants in a work process predicts outcomes that are critically and strategically important in organizations. These outcomes include quality, efficiency, customer engagement, workforce resilience and well-being, learning and innovation. Stakeholders come to see their work differently and begin to have more productive conversations with each other.

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Events

2019 Roundtable in Denver, CO

Register now for the 9th Annual RCRC Roundtable - Designing the Future - The Relational Science of Intentional Change. Early registration deadline is July 15.

Improving Work Processes with RC

This 1.5-day course will be taught directly after the Roundtable in Denver, CO on October 13 and 14 by Tony Suchman and Margie Godfrey.

Academy of Management

There are a variety of RC related sessions taking place at the Academy of Management in Boston this year! The RCRC is also planning a reception and will be sharing more information soon.

See Many More Events

“The nurses and therapists started to ask each other, ‘What is timely communication for you?’ and soon realized that, if the therapists would visit the ICU in the mornings they could better address patient needs and reduce discharge delays. Just one example, and it was not a top-down solution.” - ICU Clinical Coordinator, Billings Clinic

“We haven’t had a tool before for measuring this. One thing is talking about networks; now we can see it.” - Director of Social Health and Employment, Varde Municipality, Denmark

“Recognizing every person’s experience as unique, we can connect to each other through a deep understanding and acknowledgement of race, ethnicity and culture. This will ensure that we are mindful, respectful and inclusive.” - Superintendent, Rochester City Schools

Partners

Remembering Ken Milne

An RCRC founding partner, respected colleague and dear friend, Ken's way of being has positively impacted us and the troubled world in which we live.

Heather Gilmartin

Heather Gilmartin has received a Career Development Award from the VA. Her current area of interest is the impact of relational coordination on care coordination programs.

Margie Godfrey

Margie Godfrey is now RC Certified! Margie is Director of The Dartmouth Institute Microsystem Academy and Instructor for The Dartmouth Institute for Health Policy and Clinical Practice at Dartmouth.

All RCRC Partners

News

Watch: RC in Education

Jody Hoffer Gittell gave a Dean's Distinguished Lecture at Harvard Graduate School of Education - "Building RC in the Education Sector: Toward Multi-Level System Change"

June Newsletter

Have you read our June Newsletter - Summer Reflections on Interdependence, Nigeria visit and the Roundtable? Don't forget to sign up for our mailing list to receive our monthly newsletter.

RC in JGIM

A special supplement to the Journal of General Internal Medicine has been published following the VA State of the Art Conference about Care Coordination.

More RCRC Resources