The Heller School for Social Policy and Management

Relational Coordination Collaborative Logo

Relational coordination is communicating and relating for the purpose of task integration - a powerful driver of performance when work is interdependent, uncertain and time constrained.  Relational coordination has been tested in over 73 industry sectors and 36 countries - see here for a systematic review of findings by Rendelle Bolton and co-authors.  Relational coordination is highly measurable and practical,  inspiring tools such as the RC Survey (RCS), the Organizational Structures Assessment Tool (OSAT) and Relational Mapping - see here for the RC Toolbox.

RCC is a membership organization based at Brandeis University whose mission is to connect researchers and practitioners from around the US and around the world to test relational models of coordination, coproduction, leadership and change.  We were founded in 2011 by researchers and practitioners from around the world.  

Roundtable 2025 - finding integrative solutions to complex problems - how relationships matter

Looking Ahead - RCC Aspirations for the Next Ten Years (podcast)

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Highlights

ROUNDTABLE Nov 6-8

Finding Integrative Solutions to Complex Problems - How Relationships Matter

While some leaders seek to divide and conquer, many people are looking for solutions to real problems. How can we move from domination to integration to solve the problems we face, whether in the healthcare, education, environmental, public administration, policy or commercial sectors?  Join us at the 15th Annual Relational Coordination Collaborative Roundtable to share your work and to be inspired by the latest research and practice.

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RCC AT THE ACADEMY OF MANAGEMENT

July 24-29 in Copenhagen

The annual Academy of Management Meetings will be held in Copenhagen this summer.  The Program is already complete and will soon be live.  RCC members belong to many divisions, and the AOM is a huge event.  If you are attending, feel free to visit here for activities hosted by and recommended by the Relational Coordination Collaborative.  For starters, join us for an informal Welcome to Copenhagen Gathering at Radisson Blu Friday July 25 from 7:00-8:30 pm, hosted by the RCC and our Scandinavian members!

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RC SURVEY

The RC Survey is a validated tool to make relationships visible, developed by Jody Hoffer Gittell in the context of the flight departure process, and now used in many industry contexts around the world.  The RC Survey is a highly flexible tool that predicts a wide range of performance and well-being outcomes, and is used both for research and for improving outcomes.  Our partner Relational Coordination Analytics offers data collection, measurement, analytics, consulting, training and credentialing, to support the RC Survey.

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How RC Transforms Organizations

In Healthcare

"Our RC work seems to have improved and sustained employee engagement... RC gets at the patient in a very employee-centered way. In the short time we've been using it, people feel inherently more valued and more important. It shows the providers how much everyone does."

-VP of Nursing, Primary Healthcare Organization

In Communities

"We haven't had a tool before for measuring this. One thing is talking about networks; now we can see it."

- Director of Social Health and Employment, Varde Municipality, Denmark

In Education

"Before it was very much about your measures and your data, and no one able to see them but the individual teacher.  Now it's - we're all responsible for all these students and we all own the data.  It's not about pitting people against each other."

- Assistant Superintendent, North Reading School District