Resources

Where Do I Start?

If you are a researcher

We recommend that you join as an RCRC partner and visit our Research Findings Database, join our Research Webinars and connect with other members of the RCRC learning community. If you're not sure what the right first step is for you, please contact us at info@relationalcoordination.org.

If you are a practitioner

We recommend reading through the six stages of RC change below and then scheduling a phone call with the RCRC team. We also recommend joining as a partner to gain access to RC in Action Cafes. We can help you to talk through your needs and put together a proposal for the next steps.

How We Can Help

We can provide support for your work whether you are a researcher, a practitioner or both and if you are new to relational coordination or have been working with it for a while. We have worked with a variety of sectors and in many countries. See below for a list of resources that we can offer.

RCRC Learning Community

The RCRC connects the partner community in a variety of ways including RC in Action Cafes, Research Webinars, email communication and the Annual RCRC Roundtable.

Learn more about partnership here.

Six Stages of RC Change

We can work with you through all six of the RC Stages of Change: 

  1. Explore context and introduce relational coordination
  2. Create a change team
  3. Measure relational coordination
  4. Reflect on RC findings
  5. Design interventions
  6. Implement and assess

Contact us at info@relationalcoordination.org to learn more!

Latest Papers Related to RC

Recommended Books

Read books by Jody Hoffer Gittell and other RCRC Partners.

RC Certified Professionals and Certification

RC Certified professionals are skilled at helping organizations to use relational coordination principles and metrics for fostering positive organizational change. They have a common set of skills and come from two kinds of backgrounds - some are trained primarily in organizational development and process consultation while others are trained primarily in work process improvement methods. These two backgrounds bring complementary skills for successful RC interventions, as illustrated by the interaction between relational and work process interventions in the Relational Model of Organizational Change.

To become certified, please visit here.

Keynotes and Workshops

We would love to speak at your upcoming event! Professor Gittell and other RCRC partners are available for: 

  • Keynotes
  • 1.5 Hour Workshops
  • Half Day Workshops
  • Full Day Workshops
  • Week Long Workshops

Many RCRC partnerships offer a 25% discount on speaking fees. 

Visit here to learn more.

RC Leadership Training

RC leadership training is designed to build an understanding of relational coordination and organizational change among leaders throughout an organization, from top management to frontline, with their customers and their external partners. We work with you to develop a customized curriculum to disseminate the concepts and practices of relational coordination, increasing your capacity for positive organizational change.

Many RCRC partnerships offer a 25% discount on speaking fees. 

Visit here to learn more.

RC Intervention Training

The RCRC works with its partners to offer RC Certified training. There are currently two RC Certified trainings available: 

  • Improving Work Processes with Relational Coordination - Integrating the RC Survey into Interventions
  • Improving Work Processes with Relational Coordination - Advanced Methods for Improving Relational Coordination: A Toolkit for Leaders and Facilitators

Learn more and sign up here.

Many types of RCRC partnership offer a 10% discount on RC Certified training. 

RC Survey

The relational coordination survey is a seven-question instrument based on the theory of relational coordination. Relational coordination is measured by surveying participants in a particular work process about their communication and relationships with other participants in that work process. Because coordination is the management of interdependencies between tasks, and because people are typically assigned to tasks through their roles, relational coordination is typically measured between roles rather than between unique individuals. 

RC Survey is a tool offered by RC Analytics that enables organizations to understand where relationships are strongest and weakest amongst functional groups in a focal work process and can serve as one of the first diagnostic steps in improving performance or as a way to evaluate the effectiveness of an intervention.

Research Support and Grant Proposal Partnering

The RCRC partners with organizations, research centers and faculty members to partner on a variety of research projects. The RCRC also supports the research of its student partners. The RCRC prioritizes grant proposals of members of its partner community. We can also provide you with research support for certain aspects of your project. Many types of RCRC partnerships provide 30 minutes of complimentary research support.

RC Intervention Database

This database includes summaries of relational coordination intervention projects. All projects used baseline measures of relational coordination to diagnose the current state, and most projects include at least one follow-up RC survey to assess the impact of the intervention. Some projects also include other performance outcomes.

The information in this database illustrates the variation in how baseline measurements are used, in the context and motivation for change, in the types of interventions – relational, work process and structural – included in the change process, and in the extent to which desired performance outcomes are measured and achieved.

Use this database to Inform the design of your own RC intervention and conduct research about RC interventions. 

The RC Intervention Database is available for all RCRC Partners

Research Findings Database

This database is a summary of findings from more than 70 empirical papers (peer-reviewed journal articles, dissertations and working papers) about relational coordination, across multiple industries in over a dozen countries. Contact Tanya Allain at tallain@brandeis.edu to gain access to "Outcomes and Predictors of Relational Coordination: Empirical Assessment of an Emerging HRM Theory" by Jody Hoffer Gittell and Caroline Logan of Brandeis University.

  • Outcomes of relational coordination include efficiency and financial outcomes, quality and safety outcomes, client engagement, worker engagement, as well as learning and innovation.
  • Predictors of relational coordination include structures such as selecting for teamwork, shared accountability and rewards, shared conflict resolution mechanisms, boundary spanner roles, shared information systems and more.

Although we value pure theory papers about relational coordination, they are not included in this database.

Use this database to review the literature on empirical RC findings and determine areas of focus for your own RC research.

The RC Intervention Database is available for all RCRC Partners

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