What is Relational Coordination?
Relational coordination is a powerful method for working better together to create value for your employees and customers. It is a complement to lean and other improvement methods, and a well-validated method in healthcare and other sectors. Learn more here.
What is the RC Master Class Program?
The Relational Coordination Master Class Program helps you to develop the capacity to use relational coordination to achieve desired performance outcomes - whether in a cross-functional leadership team, a cross-functional front-line team or a multi-organizational ecosystem. The Program consists of three stages, each one resulting in a credential.
RC Foundational Credential
Individuals who have earned this badge have completed an intensive 8-hour training in relational coordination. The training covers the facilitation of relational mapping; core principles of relational coordination and evidence its regarding impact on performance outcomes; practical use of the RC Analytics Platform including the RC Survey to assess relational dynamics and the Organizational Structures Assessment Tool (OSAT) to assess organizational structures; and use of the Relational Model of Organizational Change (RMOC) and the Six Stages of Change methodology to guide effective, relationship-centered change efforts.
Skills
- Relational Coordination - Foundational
- Relational Mapping - Foundational
- Six Stages of Change - Foundational
- RC Analytics Platform - Foundational
- Relational Model of Organizational Change - Foundational
- Relational Interventions - Foundational
- Structural Interventions - Foundational
- Work Process Interventions - Foundational
Criteria
Complete 8-hour RC workshop with introduction to the RC Analytics Platform.
RC Advanced Credential
Individuals who have earned this badge have completed the RC Change Advanced Credential, which includes six hours of individualized and group coaching while actively leading a relational coordination–based change initiative. These individuals can apply relational coordination concepts using the RC Analytics Platform to assess relational dynamics, guide interventions, and support the implementation of relationship-centered organizational change in real-world settings.
Skills
- Relational Coordination - Advanced
- Relational Mapping - Advanced
- Six Stages of Change - Advanced
- RC Analytics Platform - Advanced
- Relational Model of Organizational Change - Advanced
- Relational Interventions - Advanced
- Structural Interventions - Advanced
- Work Process Interventions - Advanced
- Change Coaching for Individuals and Groups
- Stakeholder Engagement and Alignment
- Data-Driven Intervention Design
- Facilitation of RC-Based Change
Criteria
Receive 6 hours of coaching while leading RC change using the RC Analytics Platform.
RC Master Credential
Individuals who have earned this badge have demonstrated mastery in relational coordination change, assessed through a peer review process. Earners have shown the ability to lead others through complex relational coordination–based change initiatives using the RC Analytics Platform, applying data-driven insights to design, guide, and sustain relationship-centered organizational change. This credential signifies mastery in diagnosing relational challenges, guiding others through RC change, and embedding relational coordination into organizational practices.
Skills
- Relational Coordination - Master
- Relational Mapping - Master
- Six Stages of Change - Master
- RC Analytics Platform - Master
- Relational Model of Organizational Change - Master
- Relational Interventions - Master
- Structural Interventions - Master
- Work Process Interventions - Master
- Change Coaching for Individuals and Groups
- Stakeholder Engagement and Alignment
- Data-Driven Intervention Design
- Facilitation of RC-Based Change
- Relational Leadership Coaching
Criteria
Through a peer review process, demonstrate expertise leading others through RC change using the RC Analytics Platform.
Recertification Requirements
5-year recertification required for each credential.
Recertification can be completed at the same or higher-level credential.
