Eli J. & Phyllis N. Segal Citizen Leadership Program

Analissa Iversen

2015 Heller MPP Segal Fellow

Analissa Iversen is Operations Manager at Zendesk in Seattle WA. She received her Master’s degree in Public Policy and Business Administration at The Heller School for Social Policy and Management, concentrating in Children, Youth and Families. Before coming to Heller, Analissa served two years as an AmeriCorps VISTA program evaluator for the United Teen Equality Center (UTEC) in Lowell, Mass. UTEC serves Lowell’s proven-risk youth population with a variety of workforce development, education, and support services. At UTEC, Analissa created systems for data collection and review. Her work ensured the growth of the organization’s culture of continuous learning and improvement. She also helped the organization obtain a $1 million grant from Strategic Grant Partners, which will be used to expand UTEC’s program model. As a 2011 Who’s Who in American Colleges and Universities award winner, Analissa graduated from UMass Lowell where she worked closely with a tenured faculty member in the development of a research project that she presented at the Eastern Sociological Society’s annual conference. Analissa was recognized with this honor and many others for being an active on- and off-campus Citizen Leader. This included her continued volunteer work as a Rape Crisis Counselor and for marshalling efforts to create a safe campus, focusing particularly on the issue of sexual violence. For her Segal summer internship, Ana interned at the Annie E. Casey Foundation being supervised by Segal Founder Jennifer Baratz Gross.