Heller School-Hanley Center PELI Advanced Executive Leadership Course

Session 6: May 30 - June 1, 2024

PELI Session 6 Slides: Hoffer-Gittell & Morrison

Faculty: Jody Hoffer-Gittell & Brad Morrison

Hoffer-Gittell Required Readings:

•  Impact of Relational Coordination on Staff and Patient Outcomes in Outpatient Surgical Clinics
•  Transforming Relationships for High Performance
  • Chapter 11
  • Chapter 12
  • Chapter 13 

Hoffer-Gittell Optional Readings:

•   Purposeful Interprofessional Team Intervention Improves Relational Coordination Among Advanced Heart Failure Care Teams
•  Relational Interventions for Organizational Learning: An Experience Report
•  Revisiting Relational Coordination: A Systematic Review

Hoffer-Gittell Preparatory Questions:

1.  Where would your work go better if you could build stronger relational coordination?
2. Which interventions (relational, work process, structural) would you use to build relational coordination in your context?
3. Who are the key stakeholders to consider including on your change team?

Morrison Required Readings:

•  Informal Networks: The Company Behind the Charts

Morrison Preparatory Questions:

1. How do you engage people? Where do you focus your attention? 
2. How do you build and cultivate networks?
3. What channels of communication or tactics do you use?
4. How do you overcome resistance to change?