Improving Work Processes with RC

Improving Work Processes
with Relational Coordination: 
Integrating the RC Survey into Interventions

This advanced workshop will help you learn how to use the Relational Coordination (RC) Survey in interventions to improve work processes and collaboration across the continuum from small colocated work groups to virtual teams to whole organizations and inter-organizational consortia.

SESSION DATES: 
April 3-4, 2020
1.5 day onsite session, followed by 3 virtual sessions

LOCATION: 
Brandeis University, Waltham, MA

REGISTRATION:


For more information, please contact RCRCinfo@brandeis.edu 

 


If you are an organizational leader or an internal or external consultant and want to take your understanding of RC to a higher level, we invite you to join us! 

Effective teamwork takes more than a group of individuals skillfully carrying out their specialized tasks. It requires interdependence: the ability of the team members to understand how their work processes intersect and to respond to each other’s changing needs and circumstances. What’s more, they need to be able to do this on their own in real time, under conditions of performance pressure and uncertainty, and without waiting for direction from a supervisor. This is the relational core of teamwork and, at a higher level of scale, of successful system function.

Brandeis University professor Jody Hoffer Gittell named this quality of high-performing teams and organizations “Relational Coordination” and developed a theory to explain how it impacts performance and how organizations support or undermine its development. She also developed a survey instrument to measure it. Her groundbreaking research has demonstrated that work processes with high levels of Relational Coordination achieve higher quality and efficiency, better satisfy their customers or patients, and foster greater worker satisfaction and resilience.

Since 2009, clinician-consultant-researchers Tony Suchman and Margie Godfrey have been working with Jody to develop practical workplace applications of RC theory and the RC Survey, creating a powerful interventional approach for improving work processes, fostering positive work environments and improving performance. To share what they’ve been learning, they have developed this program for organizational leaders and both internal and external consultants. 


Logistics

The program consists of three parts:

Part 1 begins with some brief independent study that presents foundational knowledge about the Relational Coordination model and its research base.

Part 2 consists of a 1.5-day workshop that provides instruction and practice in defining work processes to be studied, setting up the survey, interpreting it, sharing back the survey results and planning follow up activities that both foster RC and embody its principles of partnership and engagement.

Part 3 consists of three monthly one-hour video conference calls for participants to report back on and get informal coaching about their RC-based interventions back home.

Fee Information

Included in the registration fee of $2,650 are the independent study materials, the course syllabus, breakfast and lunch on Day 1, breakfast on Day 2 and 3 virtual follow up sessions. Please book your travel and contact the hotel separately for accommodations. 

A 33% discount is available to full time graduate students and a 10% discount is available to partners of the Relational Coordination Research Collaborative. A discount is also available for multiple participants from the same organization. Please contact us if you’d like to arrange for one of these discounts.

There will be an optional networking dinner on the first evening, note the workshop fee does not include the dinner cost.

Please email RCRCinfo@brandeis.edu with questions or to request additional information.

If you need to cancel your course registration, please note that the RCRC cannot offer refunds for workshop registrations; however, we can transfer the registration fee to another course or to another person. 

Related Programs and RC Certification

This workshop is one half of a two-part series of trainings certified by the Relational Coordination Research Collaborative. A companion workshop, Improving Work Processes with Relational Coordination: Integrating the RC Survey into Interventions, focuses on how to use the Relational Coordination Survey as an intervention — how to set it up, interpret it, share back results and use it to guide the choice of interventions. 

This workshop is not a required prerequisite for certification, and completion of this course does not qualify participants for certification. This workshop and the certification process are separate and distinct programs. Learn more about the Certification Program.

Marjorie M. Godfrey

Faculty

Marjorie M. Godfrey, PhD, MS, BSN, FAAN is Co-Director of The Dartmouth Institute Microsystem Academy and Lecturer for The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine at Dartmouth, Lebanon, New Hampshire. Dr. Godfrey is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families and care teams meet -- the clinical microsystem. She has led interprofessional quality improvement education and practice with collaboration with academic nursing and interprofessional colleagues, front line systems of care, health care organizations, national professional organizations and health care systems around the world. Margie is co-author of two textbooks Quality by Design (2007) and Value By Design (2011) along with peer reviewed publications in national and international professional journals. She is the founder of The Dartmouth Institute Microsystem Academy and co-developed The Microsystem Coaching Academy in Sheffield, UK.

Anthony L. Suchman

Faculty

Anthony L. Suchman, MD, MA is a primary care physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, Tony’s work focuses on improving human interaction and collaborative decision-making across all levels of healthcare – from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.

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