RC Training

RC WorkshopRelational Coordination:
A Tool for Deconstructing Systemic Discrimination in the Workplace?

The workshop offers dialogic conversations to bring together people with different views and lenses to talk about the state of systemic discrimination and to explore how Relational Coordination can be used to address systemic discrimination and bridge the associated chasms to help solve our most pressing problems. 

Thursday Nov 12, 2020 4-5:30 PM ET



Free for RCRC partners and students!

Recent events in American society have intensified public attention to the issue of systemic discrimination in society, workplaces and relationships as evidenced by worldwide demonstrations of dissent against wanton abuse of power driven by institutionalized racism, and commensurate outpouring of support for the victims of such abuse, as covered by various media outlets around the world.

In the midst of this turbulence, uncertainty, ambiguity and complexity lies the opportunity for hope that a nation can rise to fulfill its aspirational vision of itself - e pluribus unum. 

Join us as we experientially explore the ways and means by which relational coordination can help heal a divided people. The roles of unconscious bias, in-group bias, out-group derogation, intention, reward, punishment and conscious choice will be explored in this journey.

We hope you will join us!


Khwezi Mbolekwa


Khwezi Mbolekwa, PhD, is a passionate believer that a healthy, respectful, and safe workplace environment is crucial to unleash the creativity and innovation to drive performance and results. He is a strong advocate for an inclusive, collaborative, systemic approach for tapping into what is possible with teams and people.

Dr. Mbolekwa has a doctorate degree in organization systems and leadership, in addition to a couple of graduate degrees in health services management and organization systems. He oversees the Employee Experience portfolio with responsibility for the Diversity, Inclusion & Gender Equity Framework portfolio for a large municipality. He is a Certified Healthcare Executive (CHE) and a Certified Professional in Human Resources (CPHR) in Canada.

Shyamal Sharma


Shyamal Sharma, MPH, is a visiting scholar and the Co-Principal Investigator for The Relational Society Project, in collaboration with Professor Jody Hoffer Gittell at the Brandeis University Heller School of Social Policy and Management. Shyamal is the originator of The Relational Society project and has been the primary grantee of the Relational Society Research project funded by The Topol Family Foundation since June 2019.

Shyamal’s background emphasizes high-impact issues of research and innovation at the intersection of health policy and healthcare delivery. She was an early innovator in applying digital technology for improving patient adherence to self-management of chronic conditions. She was the Principal Investigator under a 2000-2002 Agency for Healthcare Research and Quality (AHRQ) grant for innovational research at the intersection of healthcare technology and chronic care. Under this award, at a time when smartphones and digital Apps were a “thing” of the future, she developed and pilot-tested an interactive, web-based, handheld device-compatible application for enhancing patient self-management of Type 1 diabetes. Shyamal led and co-authored the 1998 Survey of the Health Insurance Status of Massachusetts residents, an early source of detailed policy-relevant information for eventual health insurance reform in the Commonwealth and a model for the ACA. She provided technical assistance to the state Medicaid agency at the time for evaluating the pioneering Medicare Research and Demonstration Program of All-inclusive Care for the Elderly (PACE), aimed at providing community-based adult day care to nursing-home eligible frail elderly. Over a decade later, she returned to the public sector to serve as the quality director of MassHealth Managed Care Programs.

Shyamal's interest in Relational Coordination (RC) theory and practice stems from her understanding of the seminal role that the quality of interpersonal communications and empathy-driven collaboration play in any production process and its outcomes, including quality of work life and perceived self-actualization. She is a believer in the strength of human relations, and hopes to expand the Relational Society Framework and scholarship to many industries and sectors in collaboration with Professor Jody Hoffer Gittell – for testing the endurance of the fundamental human connection.

Certification on the RC Survey 

This workshop can help individuals prepare for Certification on the Relational Coordination Survey. The topics covered in this program closely parallel the areas of knowledge and skill that are assessed in the certification process. This workshop is not a required prerequisite for certification, and completion of this course does not qualify participants for certification. This workshop and the certification process are separate and distinct programs.


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