Research Findings

The Research Findings Database is a summary of findings from more than 70 empirical papers (peer-reviewed journal articles, dissertations and working papers) about relational coordination, across multiple industries in over a dozen countries. Use this database to help determine areas of focus for your RC research.

Contact RCRCinfo@brandeis.edu to request access to "Outcomes and Predictors of Relational Coordination: Empirical Assessment of an Emerging HRM Theory," by Jody Hoffer Gittell and Caroline Logan of Brandeis University.

  • Outcomes of relational coordination include efficiency and financial outcomes, quality and safety outcomes, client engagement, worker engagement as well as learning and innovation.
  • Predictors of relational coordination include structures such as selecting for teamwork, shared accountability and rewards, shared conflict resolution mechanisms, boundary spanner roles, shared information systems and more.
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