RC Certified Professionals

RC Certified professionals are skilled at helping organizations to use relational coordination principles and metrics for fostering positive organizational change. They have a common set of skills and come from two kinds of backgrounds - some are trained primarily in organizational development and process consultation while others are trained primarily in work process improvement methods. These two backgrounds bring complementary skills for successful RC interventions, as illustrated by the interaction between relational and work process interventions in the Relational Model of Organizational Change.

Learn more about becoming RC Certified

Marjorie M. Godfrey, PHD, MS, BSN, FAAN

Margie is Director of The Dartmouth Institute Microsystem Academy and Instructor for The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine at Dartmouth, Lebanon, NH. She is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families, and care teams meet the clinical microsystem. Margie’s primary interest is engaging inter-professional health care professionals in learning about and improving local health care delivery systems with a focus on patients, professionals, processes and outcomes. Margie is co-author of the best selling textbooks, Quality by Design (2007) and Value By Design (2011) and the lead author and architect of the Clinical Microsystems: A Path to Healthcare Excellence series.

Krista Hirschmann, RCRC Certified Professional

Krista M. Hirschmann, MA, PhD

Krista Hirschmann has a PhD in Health Communication with an interest in interpersonal and organizational issues in healthcare. As CEO of FlinCare she is passionately committed to helping people improve the quality of their own lives with better self-management support for chronic conditions through accessible online services.  

Prior to FlinCare, Krista worked at Lehigh Valley Health Network (LVHN) where she developed and led a team of practice coaches dedicated to transforming primary care practices into patient centered medical homes. This work included overseeing a $1.5M HRSA grant to promote nurses as leaders of inter-collaborative teams and improve patient care for under-served populations. Krista also spent seven years creating physician faculty development programs to ACGME requirements, particularly in the specialty areas of Medicine, OB/Gyn and Palliative Medicine.

Krista came to healthcare after earning her BA in Communication at La Salle University, her MA in Communication at the University of Maine, and her PhD in Communication at the University of South Florida. Leaving a tenure-track position with Penn State, Krista transferred to healthcare full-time in order to work directly with clinicians and explore her interests in communication, ethnography, system thinking, narrative, and social ritual.

Much of her facilitation training is through the American Academy on Communication and Healthcare, for whom she is a faculty member, has served on the board, and filled the roles of both the Vice President of Education and Co-Director of the facilitation training program. Through this work, she has consulted with numerous health care institutions and clinicians across the country in an effort to introduce relationship-centered care to all levels of the organizational system.

In addition, she served as the facilitator for Schwartz Rounds for ten years, is a Master Trainer for the Flinders Program for Self-Management of Chronic Disease, a certified TeamSTEPPS trainer, and certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

Darren McLean, RCRC Board Member

Darren McLean, PhD candidate, MPH, BNSc

Based on the Gold Coast in Australia, Darren project manages the implementation of a range of Relational Coordination (RC) interventional initiatives at the Gold Coast Hospital and Health Service. The broad aim is to improve team relationships and outcomes across the organisation. Working alongside Professor Martin Connor, Darren first led a successful proof of concept program involving four clinical teams. He is now applying RC to other teams and exploring ways to embed RC principles into human resource and inter-professional activities across the organisation. 

Darren has over 20 years of experience working in the public health sector in Australia and New Zealand. He has worked as a Registered Nurse, Nurse Educator, and a Principal Project Officer in the commissioning of a new tertiary paediatric hospital in Brisbane. Darren is currently a PhD candidate at Griffith University, Brisbane, and holds a Master’s degree in Public Health, a Post Grad Certificate in Critical Care Nursing and a Bachelor of Nursing Science.

Laura Montville, RCRC Board Member

Laura Montville, MS

Laura Montville, MS, is an executive and organization development consultant who works primarily with executives in highly technical arenas including healthcare and bio-tech. Clientele include C-Level Executives – CEOs, CMOs, SVPs, VPMAs, and Medical Directors. Laura brings a unique skill set to organization development given her strong business background as previous owner of a $3M staffing firm.

For the past ten years, Laura has been working with senior leaders and their teams within healthcare (hospitals, private practices and bio-tech), providing leadership development, executive coaching, and team building. Most recently she has been designing leadership academies for healthcare systems, working with senior physician leaders to create curricula and leadership practice forums utilizing 70-20-10 principles. Prior to that, she worked with a group of 30+ physicians to implement a 5-year initiative which involved the design and facilitation of a leadership academy for and led by physicians in the state of Maine to develop the skills and relationships needed to transform healthcare within the state.

Laura is pursuing an Advanced Coaching Certificate through Gestalt International Study Center with a Professional Coaching Certification, and has an MS in Organization Development from Pepperdine University and a BS in Business Administration from University of New Hampshire’s Peter T. Paul College of Business and Economics, and is certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

  • Professional Coaching Certification (PCC), ICF, May 2015 through Gestalt International Study Center
  • Executive Coaching Certificate in Harvard/McLean Evidence Based Coaching
  • Essential Facilitation 4-Day workshop, presented by Interaction Associates
  • Registered Hermann Brain Dominance Instrument (HBDI) Certified
  • Certified in Appreciative Inquiry
  • Qualified to administer the Myers-Briggs Type Indicator
  • Maine Guide for Sea Kayaking, Stonington, Maine
Diane Rawlins, RCRC Board Member

Diane Rawlins, MA, LMHC

Diane B. Rawlins, MA, LMHC, founder and president of InsideOut Consulting, LLC, partners with healthcare leaders and their teams to meet today’s complex challenges and unprecedented opportunities. She strengthens leaders’ capacity to transform organizations by providing them with structured approaches for mindfully achieving outcomes, forging collaborative relationships with diverse stakeholders, developing a mature understanding of self and purpose, and acting with integrity in charged conditions.

Diane has been working for over 25 years as a consultant, coach, 
facilitator and teacher with healthcare leaders and practitioners in the U.S.,
 UK, and Canada. An early participant in the formation of the positive organizational psychology movement, she collaborated with David Cooperrider as a founding partner of Appreciative Inquiry Consulting, LLC, a global consultancy committed to creating positive transformation in organizations and communities.

In 2001, Diane co-founded Leading Organizations to Health, a nationally acclaimed institute on leading change in healthcare, where she continues to serve as senior faculty. She also works closely with Parker J. Palmer as a national facilitator for the Center for Courage & Renewal, where her focus is on fostering personal and professional renewal, integrity, and leadership skills for serving professionals. In addition, she is an affiliate of Cambridge Leadership Associates, the organization that grew out of the work of Dr. Ron Heifetz and Marty Linsky, a professional partner of the Relational Coordination Research Collaborative, and certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

Originally a psychotherapist, Ms. Rawlins holds a BFA from the University of Michigan and a MA (psychology) from the University of Louisville, and has post-graduate training in both psychology and organizational development. She and her family live in Seattle, Wash.

Sally Rogers, RCRC Certified Professional

Sally Rogers, BScN, MBA

Sally Rogers is an experienced health care leader with over 30 years clinical and leadership experience in both tertiary and community hospital settings. Her clinical practice has been focused in the area of perinatal nursing. She was responsible for the introduction of the obstetrical patient safety MOREOB Program (Salus Global’s flagship program) within her leadership roles as Clinical Manager and then as Director at two different community hospitals.  

Sally joined the Salus Global leadership team in 2014 and currently holds the position of Vice-President, Client Solutions. She oversees the program delivery in North America as well as providing direct client facilitation working directly with hospital clinical and leadership teams to support their pursuit of excellence in quality improvement initiatives and transformational change.

Sally completed her Bachelor of Science in Nursing at Queen’s University and continued her formal education obtaining her Master's of Business Administration from the Schulich School of Business with a focus on Organizational Behavior.

She is a member of the Canadian Nursing Association (CNA) and the Registered Nurses Association of Ontario (RNAO). Sally is certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

Anthony Suchman, RCRC Certified Professional

Anthony L. Suchman, MD, MA, FACP

Anthony Suchman is a practicing physician, consultant and Clinical Professor of Medicine at the University of Rochester. His work focuses on organizational change with a special emphasis on system transformation: evolving from fragmented individualistic work to the integrated interdependent work needed in healthcare delivery, health professions education and translational science. As Senior Consultant and founder of Relationship Centered Health Care, he works with leaders, staff, customers and board members of health care organizations worldwide.

Tony has pioneered interventional applications of Relational Coordination and is certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University. His most recent book, Leading Change in Healthcare: Transforming organizations using complexity, positive psychology and Relationship-centered Care, co-authored with David Sluyter and Penny Williamson, integrates contemporary theories of management and psychology to offer a dynamic and relational alternative to command-and-control. With Seattle-based consultant Diane Rawlins, Tony teaches a 10-month course, Leading Organizations to Health, that prepares organizational leaders and consultants for the hard work of leading adaptive change. Tony, Diane and organizational scholar Edgar Schein have just launched a new workshop called Humble Healthcare exploring the relational dimension of systems transformation in integrated healthcare systems.

After earning his BA and MD at Cornell University, Tony completed a residency in Internal Medicine and fellowships in health services research and Behavioral and Psychosocial Medicine, all at the University of Rochester. He subsequently earned an MA in Organizational Change, studying with Ralph Stacey at the University of Hertfordshire’s Complexity and Management Centre. After 15 years of research on Relationship-Centered Care, a partnership-based clinical approach, he became interested in how organizational behavior affects patients, staff and the quality of care, and worked for 5 years as a senior executive (including 2 years as the CEO and CMO of the Strong Health Managed Care Organization) before starting his consulting practice.

Nancy Whitelaw, RCRC Board Vice Chair

Nancy Whitelaw, MScN

Nancy Whitelaw is a Registered Nurse, having received both her baccalaureate and graduate degrees in Nursing Science from Western University, London Ontario, Canada.

During her nursing career, Nancy has worked in a variety of clinical departments, primarily in the hospital sector, from frontline to program director leadership positions. Since 2002 Nancy has been working in the patient safety field, bringing together her knowledge and experience in healthcare management with safety culture concepts to develop effective new approaches to improving performance in the safety and quality of healthcare services.

Nancy has completed certification in Health Care Management through the Ivey School of Business at Western University, Patient Safety Officer from the Institute for Healthcare Improvement (IHI), and the Relational Coordination Survey Intervention Certification Program through the Relational Coordination Research Collaborative (RCRC). She is a member of the Canadian Nursing Association (CNA), the Registered Nurses Association of Ontario (RNAO), and both the Canadian and American Societies for Training and Development (ASTD and CSTD). Nancy is also certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

Nancy is currently Director of Research and Development at Salus Global, a company specializing in safety performance solutions, located in London Ontario, Canada. Her work includes developing and providing programs, processes and tools for transformational change.

About Salus Global: Salus Global develops and provides customized programs, processes and tools for transformational change. Based on the belief that effective team performance at every level in every department is essential to organizational success, we employ a relational approach to engaging both organizational leadership and designated project teams in applying their collective knowledge and experience to build new, more effective patterns of relating and communicating with one another. The Relational Coordination Survey provides a performance metric and a framework to help teams discern their patterns of relational dynamics and how they could change their behaviors to improve performance. Embedding these changes, team by team, over time, and linking the changes to the achievement of organizational goals, creates a sustainable new culture of learning, adaptation and continuous improvement.