RC Cafe Archives

To view the recordings listed below, click on the cafe title. We hope to see you on one of our upcoming RC Cafes! Please note that we do not always record RC Cafes due to confidentiality.

2018 

December - Health Systems Transformations Around the World

Health Systems Transformations Around the World

Led by Peter Tsasis and Grace Liu (York University, Canada), Jennifer Perloff (Brandeis University/USA) Hao Gong (Rutgers, USA/China) and Richard Wylde and Rachel Flemming (NHS, UK)

November - Leveraging Strategic Human Capital to Improve Service Performance: The Role of Coordination Networks among Frontline Employees

Presenters: Bulin Zhang and Helen Liu (Rutgers University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussants: Barbara Belk (Kaiser Permanente Northwest) and Na Fu (Trinity College Dublin)

October - Weaving the Principles of Relational Coordination Into Inter-professional Education

Weaving the Principles of Relational Coordination Into Inter-professional Education

Led by Brenda Zierler (University of Washington), Janet Steinkamp (Grand Canyon University)and Constance Filling (Association of American Medical Colleges)

October - An Interprofessional Team Effectiveness Intervention for a Home Care Agency

Presenter: Denise Burgen (University of Rochester)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Christine Bishop (Heller School, Brandeis University)

September - Feedback from the RCRC Community – Where are we now and where are we going?

Feedback from the RCRC Community – Where are we now and where are we going?

Led by Jody Hoffer Gittell (RCRC) and Jim Best (Saybrook)

September - Diversity and Firm Performance: Relational Coordination as a Mediator and HR Practices as Moderators

Presenters: Hun Whee Lee (Michigan State University) and Eunhee Kim (Cornell University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Michele Williams (University of Iowa)

June - Temporary Teams and Complex Projects: Improving RC in Construction

Temporary Teams and Complex Projects: Improving RC in Construction

Led by 

  • Karen Albertson, Occupational Health Consultant, Team Working Life, Denmark
  • Ron Lawson, former Director of Office of Construction, Cleveland Clinic, USA
  • Daniel Massie, Ph.D. Candidate, BI Norwegian Business School, Norway
  • John Paul Stephens, Associate Professor, Case Western Reserve University, USA 
  • Inger-Marie Wiegman, Work Environment Advisor, and Development Consultant, Team Working Life, Denmark 
  • Recording
  • Chat

May - Sustaining RC Changes Amidst Leadership Turnover

Sustaining RC Changes Amidst Leadership Turnover

Led by Malcolm Eade (Salus Global)

May - Relational Coordination Theory: A Review of the Evidence, New Directions, and Q&A with RCRC Team

Relational Coordination Theory: A Review of the Evidence, New Directions, and Q&A with RCRC Team

Presenter: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

April - Relational Coordination Interventions to Ensure Public Safety

Relational Coordination Interventions to Ensure Public Safety

Led by Sarah Hean (Bournemouth University), Chip Coldren (CNA) and Lauren Hajjar (Suffolk University)

April - Utilizing Relational Coordination Tools to Improve a Comprehensive Youth and Gang Violence Collaborative

Utilizing Relational Coordination Tools to Improve a Comprehensive Youth and Gang Violence Collaborative

Presenter: Brenda Bond and Erika Gebo (Suffolk University)
Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)
Discussant: Anna Perlmutter (Case Western Reserve University)

March - Challenges and Opportunities for RC Change in Hospital Care

Challenges and Opportunities for RC Change in Hospital Care

Led by Micha Kampfer and Margot Tanner (walkerproject ag)

February - Using Relational Coordination To Achieve Policy Goals

Using Relational Coordination To Achieve Policy Goals

Led by Elizabeth Okrant (Brandeis University, and Massachusetts Behavioral Health)

February - Improving Relational Coordination for Chronic Pain Management in VA: A Proposed Mixed-Methods Study

Improving Relational Coordination for Chronic Pain Management in VA: A Proposed Mixed-Methods Study

Presenter: Rendelle Bolton (Brandeis University/VA)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Dylan Ross (Kaiser Permanente)

January - School Improvement Using Principles of Relational Coordination

School Improvement Using Principles of Relational Coordination

Led by Sana Shaikh (Brandeis University) and Jeff Grim (University of Michigan)

January - How Institutional Forces Shape the Implementation of a Relational Coordination Program in a Large Australian Public Hospital

How Institutional Forces Shape the Implementation of a Relational Coordination Program in a Large Australian Public Hospital

Presenter: Darren McLean (Griffith University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Jennifer Perloff (Heller School, Brandeis University)

2017 

December - Back by Popular Demand: The RC Survey Report (and Results)

Back by Popular Demand: The RC Survey Report (and Results)

Led by Michael Noce (RC Analytics)

December - Testing Innovative Interventions – The Workforce Crisis in Residential Care

Testing Innovative Interventions – The Workforce Crisis in Residential Care

Presenters: Laura Lorenz, Marji Erikson Warfield, Heba Naim, Frances Shechter Raede (Heller School, Brandeis University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Christine Bishop (Heller School, Brandeis University)

November - Measuring RC for Organizational Change: Update on Tools

Measuring RC for Organizational Change: Update on Tools

Led by Michael Noce (RC Analytics)

November - Relational Coordination and Sustainability

Presenter: Elli Meleti (University of Glasgow)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Anne Douglass (University of Massachusetts Boston)

October - Building RC for Community Health and Wellness – a New Frontier

Building RC for Community Health and Wellness – a New Frontier

Led by Sally Retecki (CareOregon) and Sally Kraft (Dartmouth Hitchcock)

October - Factors and Processes Underlying Increases of Relational Coordination in Task-Coordinating Groups

Factors and Processes Underlying Increases of Relational Coordination in Task-Coordinating Groups

Presenter: Jim Best (Saybrook University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: John Paul Stephens (Case Western Reserve University, Weatherhead School of Management)

September - Building Relational Coordination Across Organizational Boundaries

Building Relational Coordination Across Organizational Boundaries

September - Organizing For Student Success: A Proposal For Relational Coordination In Higher Education

Organizing For Student Success: A Proposal For Relational Coordination In Higher Education 

Presenter: Jeff Grim (University of Michigan)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Susan Gershenfeld (Heller School, Brandeis University)

May - Performance Management in Context: Formative Cross-Functional Performance Monitoring for Improvement and the Mediating Role of Relational Coordination in Hospital

Performance Management in Context: Formative Cross-Functional Performance Monitoring for Improvement and the Mediating Role of Relational Coordination in Hospital

Presenters: Edel Conway (DCU Business School) and Aoife McDermott (Cardiff Business School)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Martin Connor (Gold Coast Health)

April - Improving the Interdisciplinary Team Work in the Operating Room: Using Relational Coordination as a Framework and Model for Organizational Change

Improving the Interdisciplinary Team Work in the Operating Room: Using Relational Coordination as a Framework and Model for Organizational Change

Presenter: Birgitte Torring (PhD candidate, Aalborg University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Tim Vogus (Professor, Vanderbilt University)

March - Relational Coordination Meets Social Construction – A Conversation

Relational Coordination Meets Social Construction – A Conversation

Presenters: Jody Hoffer Gittell (RCRC) and Sheila McNamee (The Taos Institute)

Facilitator: Tony Suchman (Relationship Centered Healthcare)

February - Relational Self-Affirmation: Changing the Stories We Tell Ourselves

Relational Self-Affirmation: Changing the Stories We Tell Ourselves (discussion only)

Presenter: Julia Lee (Postdoctoral Fellow, University of Michigan)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Amy Wrzesniewski (Professor, Yale University)

January - Improving Interdisciplinary Teamwork in Surgical Care Through a Relational Coordination Change Initiative

Improving Interdisciplinary Teamwork in Surgical Care Through a Relational Coordination Change Initiative 

Presenter: Caroline Logan (Associate, Abt Associates)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Kent Haythorn (Vice President, Surgical Services at Emory Healthcare)

2016

December - Relational Coordination and Cross-Selling in Chinese Retail Chain – The Role of Human Resource Management

Relational Coordination and Cross-Selling in Chinese Retail Chain – The Role of Human Resource Management

Presenter: Helen Liu (Associate Professor, Pennsylvania State University)

Facilitator: Jody Hoffer Gittell (Professor, Heller School, RCRC, Brandeis University)

Discussant: Stephen Procter (Professor, Newcastle University)

November - Coordinating Complex Construction Projects – A Relational Approach

Coordinating Complex Construction Projects – A Relational Approach 

Presenter: John Paul Stephens (Associate Professor, Case Western Reserve University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Joyce Fletcher (Professor, Simmons College)

October - Public Schools and Immigrant Families Partnering for Student Success

Public Schools and Immigrant Families Partnering for Student Success 

Presenter: Cady Landa (PhD Student, Heller School, Brandeis University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Anne Douglass (Associate Professor, University of Massachusetts Boston)

September - Leveraging Shared Governance Through Evidence Based Practice Councils: The Role of Reciprocal Learning and Relational Coordination

Leveraging Shared Governance Through Evidence Based Practice Councils: The Role of Reciprocal Learning and Relational Coordination

Presenter: Mario Desmedt (Chief Executive Nurse Officer, Hospital of Valais)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Charles Heckscher (Professor, Rutgers University)

June - Testing an RC Intervention to Affect Organizational Change Across a Youth Violence Collaborative

Testing an RC Intervention to Affect Organizational Change Across a Youth Violence Collaborative

Presenter: Brenda Bond (Professor, Suffolk University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Lauren Hajjar (Adjunct Faculty and Senior Fellow, Suffolk University)

May - Shaping Systems to Promote Desired Outcomes: Interprofessional Collaborative Practice in Rural North Carolina EDs

Shaping Systems to Promote Desired Outcomes: Interprofessional Collaborative Practice in Rural North Carolina EDs

Presenter: Donna Sullivan Havens (Professor, UNC Chapel Hill School of Nursing)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Frannie Shechter Raede (Doctoral Student, Heller School, Brandeis University)

April - Building the Ties That Bind: Hub Firms and Relational Capacity in Cross-Organizational Networks

Building the Ties That Bind: Hub Firms and Relational Capacity in Cross-Organizational Networks 

Presenter: Anna Perlmutter (PhD Student, Case Western Reserve University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Benjamin Gomes-Casseres (Professor, Brandeis International Business School)

March - Speaking the Same Professional Language: Associations With Relational Coordination and Perceived Quality of Care in Swiss Rehabilitation

Speaking the Same Professional Language: Associations With Relational Coordination and Perceived Quality of Care in Swiss Rehabilitation

Presenter: Manuel Stuhlinger, Gudela Grote, Jan Schmutz (ETH Zurich)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Timothy Vogus (Professor, Vanderbilt University)

February - Improving Relational Coordination in Community Based Care Through Multi-disciplinary Meetings – A Clustered Randomized Control Trial

Improving Relational Coordination in Community Based Care Through Multi-disciplinary Meetings – A Clustered Randomized Control Trial 

Presenter: Vera Scholmerich (Professor, Erasmus University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Kenneth Milne (Physician Leader, Founder, Salus Global Consulting)

2015

October - Speedy Delivery Versus Long-Term Strategy: Knowledge Coordination Under Time pressure Between Project Teams and Permanent Departments in Amsterdam Public Works

Speedy Delivery Versus Long-Term Strategy: Knowledge Coordination Under Time Pressure Between Project Teams and Permanent Departments in Amsterdam Public Works 

Presenter: Freek Van Berkel (PhD Candidate, VU Amsterdam)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Ragnhild Kvalshaugen (Professor, Norwegian Business School)

May - Relational Coordination of Workforce Diversity and Firm Performance: The Moderating Impacts of Workgroup Autonomy and Multisource Feedback

Relational Coordination of Workforce Diversity and Firm Performance: The Moderating Impacts of Workgroup Autonomy and Multisource Feedback

Presenter: Hun Whee Lee (Seoul National University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Michele Williams (Cornell University)

April - Closing the Quality Gap: Coordination of Chronic Care

Closing the Quality Gap: Coordination of Chronic Care 

Presenter: Jessica Mellinger (University of Michigan)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: John Carroll (MIT Sloan School)

March - Care Coordination: A Relational Systems Approach

Care Coordination: A Relational Systems Approach

Presenter: Suhna Lee (Yale University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Christine Bishop (Heller School, Brandeis University)

February - Exploring the Linkages Between High Performance Work Systems and Organizational Performance: The Role of Relational Coordination

Exploring the Linkages Between High Performance Work Systems and Organizational Performance: The Role of Relational Coordination

Presenter: Muhammad Siddique (Institute of Management Science, Pakistan)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Xiangmin Liu (Pennsylvania State University)

January - Using Congruence and Relational Coordination Theories to Elicit Change in Baltimore City Public Schools

Using Congruence and Relational Coordination Theories to Elicit Change in Baltimore City Public Schools 

Presenter: Sana Naeem (PhD Student, Heller School, Brandeis University)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: Anne Douglass (Professor, University of Massachusetts Boston)

2014

October - Promoting Human Dignity in Organizational Life: A Case Study of Hagar International

Promoting Human Dignity in Organizational Life: A Case Study of Hagar International

Presenter: Delia Mannen (ESADE Business School)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

Discussant: John Paul Stephens (Case Western Reserve University)

September - Relational Coordination and Collaborative Knowledge Creation

Relational Coordination and Collaborative Knowledge Creation

Presenter: Harold Alvarez (Maastricht University, Dept. of Organizations and Strategy)

Facilitator: Jody Hoffer Gittell (Professor, RCRC, Heller School, Brandeis University)

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