Upcoming RC Training

Improving Work Processes with Relational Coordination: Integrating the RC Survey into Interventions

In person - Friday and Saturday, April 12-13, 2019
Day One: 12:00-5:00 pm
Day Two: 8:00-4:00 pm
Heller School at Brandeis University Room 163

Follow up remote web sessions - June, September, and November

About This Workshop

This workshop will help you learn how to use the Relational Coordination (RC) Survey in interventions to improve work processes and collaboration across the continuum from small co-located work groups to virtual teams to whole organizations and inter-organizational consortia. With its three-part model, the course will allow you to hit the ground running with assignments geared to your organization and sector followed by feedback from colleagues and faculty.

Effective teamwork takes more than a group of individuals skillfully carrying out their specialized tasks. It requires interdependence: the ability of the team members to understand how their work processes intersect and to respond to each other’s changing needs and circumstances. What’s more, they need to be able to do this on their own in real time, under conditions of performance pressure and uncertainty, and without waiting for direction from a supervisor. This is the relational core of teamwork and, at a higher level of scale, of successful system function.

Brandeis University professor Jody Hoffer Gittell named this quality of high-performing teams “Relational Coordination” and developed a theory to explain how it impacts performance and how organizations support or undermine its development. She also developed a survey instrument to measure it. Her research has demonstrated that teams with high scores on the Relational Coordination Survey achieve higher quality, work more efficiently, better satisfy their customers, clients or patients, and enjoy more worker satisfaction and resilience.

The course program is in three parts. It begins with some brief independent study that presents foundational knowledge about the Relational Coordination model and its research base and asks participants to begin to create a relational map of their work process (instructions for this component will be provided in advance). Part two consists of a 1.5-day workshop that provides instruction and practice in defining work processes to be studied, setting up the survey, interpreting it, sharing back the survey results and planning follow up activities that both foster RC and embody its principles of partnership and engagement. The third part includes assignments that will allow participants to use their newly developed skills in their own organization (or using a case if they prefer) followed by three 90 minute web sessions in which participants will gain valuable feedback on their work from course faculty and colleagues.

If you have experience in group facilitation or process consulting and want to take your understanding of RC to a higher level, we invite you to join us. This program will also help you prepare for the RC Certification


Hotel Options

The Lodge at Brandeis
Brandeis University
415 South St.
Waltham, MA 02453
The Lodge at Brandeis offers six standard rooms ($90/night) and two suites ($120/night). To inquire about a reservation, please call Conference and Events at 781-736-4300 or email thelodge@brandeis.edu.

Best Western TLC
477 Totten Pond Road
Waltham, MA 02451

Courtyard by Marriott
387 Winter St.
Waltham, MA 02451
Please make your reservations by calling 866-296-2285 and asking for the Brandeis University rate.

Crescent Suites Hotel
287 Crescent St.
Waltham, MA 02453

Crowne Plaza Boston Newton Hotel
320 Washington St.
Newton MA 02458
Call and request the "Brandeis University" rate ($149) or book the special rate online.

element Lexington
727 Marrett Road - B
Lexington, MA 02421
Book your room at element Lexington using this link to receive special Brandeis rate.

Embassy Suites Boston/Waltham
Formerly the DoubleTree Guest Suites
550 Winter St.
Waltham, MA 02451

Extended Stay America
52 Fourth Ave.
Waltham, MA 02451

Hilton Garden Inn Boston/Waltham
450 Totten Pond Road
Waltham, MA 02451

Holiday Inn Boston - Brookline
1200 Beacon St.
Brookline, MA 02446
Brandeis visitors receive an 8 percent discount.

Holiday Inn Express
385 Winter St.
Waltham, MA 02451
Please make your reservations by calling 877-213-6796 and asking for the Brandeis University rate.

Hyatt House Boston/Waltham
54 Fourth Ave.
Waltham, MA 02451

Westin Waltham-Boston
70 Third Ave.
Waltham, MA 02451

Certification on the Relational Coordination Survey

This workshop can help individuals prepare for RC Certification. The topics covered in this program closely parallel the areas of knowledge and skill that are assessed in the certification process. This workshop is not a required prerequisite for certification, and completion of this course does not qualify participants for certification. This workshop and the certification process are separate and distinct programs.

Fee Information

Included in the registration fee of $2,650 are the independent study materials, the course syllabus, lunch on Day 1, breakfast and lunch on Day 2 and 3 90-minute follow up web sessions. Please book your own travel and contact the hotel separately for accommodations.

A 33% discount is available to full-time graduate students. A 10% discount is available to RCRC (Relational Coordination Research Collaborative) partners. For this course only, a special rate of $300 is available for RCRC Student Partners. There are discounts for groups from the same organization as listed below. 

2 people - 5% discount each

3 people - 10% discount each

4 people - 15% discount each

5 people - 20% discount each

Please contact us at info@relationalcoordination.org to receive a coupon code to use these discounts.

If you need to cancel after you register we cannot offer refunds for workshop registrations but you can transfer your fee to another course or to another person.


Faculty: Jody Hoffer Gittell

Jody Hoffer Gittell is a professor of management at Brandeis University’s Heller School for Social Policy and Management, and director of the Relational Coordination Research Collaborative. She has written dozens of articles, as well as books The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance; Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees; and Sociology of Organizations: Structures and Relationships.  In High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience, she presents her findings from ten years of research in the healthcare industry. In her newest book Transforming Relationships for High Performance: The Power of Relational Coordination, she explores the multi-interventional process that enables sustainable scalable change. Before joining the faculty at Brandeis University, Dr. Gittell received her PhD from the Massachusetts Institute of Technology Sloan School of Management and taught at the Harvard Business School.

Faculty: Margie Godfrey

Margie Godfrey is Director of The Dartmouth Institute Microsystem Academy and Instructor for The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine at Dartmouth, Lebanon, NH. She is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families, and care teams meet the clinical microsystem. Margie’s primary interest is engaging inter-professional health care professionals in learning about and improving local health care delivery systems with a focus on patients, professionals, processes and outcomes. Margie is co-author of the best selling textbooks, Quality by Design (2007) and Value By Design (2011) and the lead author and architect of the Clinical Microsystems: A Path to Healthcare Excellence series. Margie is a partner in the Relational Coordination Research Collaborative.