RC Certified Training

Upcoming Workshops

Improving Work Processes with Relational Coordination | April 12-13, 2019

Led by Marjorie Godfrey (The Dartmouth Institute Microsystem Academy) and Jody Hoffer Gittell (RCRC, Brandeis University)

This popular workshop will be offered at Brandeis University next spring. This workshop is hands-on and highly practical, preparing you to use the Relational Coordination Survey to support relational interventions and to use the Organizational Structures Assessment Tool to support structural interventions, in change efforts spanning from small teams to departments to organizations to cross-organizational networks. The workshop starts Friday at 1:00 pm and ends Saturday at 4:00 pm. Registration will open soon. Discounts will be offered to student partners, and to organizations that wish to send more than one participant.

REGISTRATION COST: TBD

Certified Workshops 

The RCRC training certification process certifies that the content and pedagogy of the training program is consistent with the principles of relational coordination. Learn about having your training certified here.

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Improving Work Processes with Relational Coordination: Integrating the RC Survey into Interventions

This advanced workshop will help you learn how to use the Relational Coordination (RC) Survey in interventions to improve work processes and collaboration across the continuum from small co-located work groups to virtual teams to whole organizations and inter-organizational consortia. If you have experience in group facilitation or process consulting and want to take your understanding of RC to a higher level, we invite you to join us. This program will also help you prepare for the RC Certification. 

Effective teamwork takes more than a group of individuals skillfully carrying out their specialized tasks. It requires interdependence: the ability of the team members to understand how their work processes intersect and to respond to each other’s changing needs and circumstances. What’s more, they need to be able to do this on their own in real time, under conditions of performance pressure and uncertainty, and without waiting for direction from a supervisor. This is the relational core of teamwork and, at a higher level of scale, of successful system function.

Brandeis University professor Jody Hoffer Gittell named this quality of high-performing teams “Relational Coordination” and developed a theory to explain how it impacts performance and how organizations support or undermine its development. She also developed a survey instrument to measure it. Her groundbreaking research has demonstrated that teams with high scores on the Relational Coordination Survey achieve higher quality, work more efficiently, better satisfy their customers or patients, and enjoy more worker satisfaction and resilience. 

Since 2009, physician-consultant-researcher Tony Suchman has been working with Jody to develop practical work applications of RC theory and the RC Survey, creating a powerful interventional approach for improving work processes, fostering positive work environments and improving performance. To share what they’ve been learning, they have developed this program for organizational leaders and both internal and external consultants.

Program Description

The program is in three parts. It begins with some brief independent study that presents foundational knowledge about the Relational Coordination model and its research base. Part 2 consists of a 1.5 day workshop that provides instruction and practice in defining work processes to be studied, setting up the survey, interpreting it, sharing back the survey results and planning follow up activities that both foster RC and embody its principles of partnership and engagement. The third part is a personal one-hour consultation within 18 months of the workshop to help you as you plan or conduct an actual intervention using the RC Survey.

Learn more

Visit Relationship Centered Healthcare

Faculty

Jody Hoffer Gittell is a professor of management at Brandeis University’s Heller School for Social Policy and Management, and director of the Relational Coordination Research Collaborative. She has written dozens of articles, as well as books The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance; Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees; and Sociology of Organizations: Structures and Relationships. In High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience, she presents her findings from ten years of research in the healthcare industry. In her newest book Transforming Relationships for High Performance: The Power of Relational Coordination, she explores the multi-interventional process that enables sustainable scalable change. Before joining the faculty at Brandeis University, Dr. Gittell received her PhD from the Massachusetts Institute of Technology Sloan School of Management and taught at the Harvard Business School.

Anthony L. Suchman is a practicing physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, his work focuses on improving human interaction and collaborative decision-making across all levels of healthcare – from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.

Group rates are also available for customized on-site training workshops - please contact us at info@relationalcoordination.org for further information.

RC Certification

Participation in this workshop is not required for RC Certification.  However, this workshop is designed to cover the same topics that are the focus of RC Certification and helps individuals design the RC interventions that are required for RC Certification.

To Lead This Workshop

The workshop was designed by Tony Suchman of Relationship Centered Health Care. People who are RC certified may contact Tony at asuchman@rchc.com for permission to lead this workshop. To have your course RC certified, contact Tanya Allain at tallain@brandeis.edu.

Advanced Methods for Improving Relational Coordination: A Toolkit for Leaders and Facilitators

Systemness is the new frontier in improving organizational performance. There’s little additional gain to be made (and, in fact, there’s probably harm) from pushing individuals to work even harder, faster or more efficiently. They’re already maxed out. The focus of leading-edge work is shifting from individuals to systems: how can individuals and/or work groups collaborate more effectively? How can they better coordinate their interdependent tasks, respectfully share observations from their unique lines of sight, respond quickly and in tandem to rapidly changing circumstances, and find greater meaning and motivation in their common purpose?

Brandeis University researcher Jody Hoffer Gittell has developed a theory, Relational Coordination, that identifies 7 dimensions of communication and relationship that support effective collaboration. Extensive research in multiple industries shows that higher levels of Relational Coordination are associated with higher levels of quality; efficiency; customer/client/patient satisfaction; workforce satisfaction, well-being and resilience; and organizational learning and innovation.

Program Description

In this 1.5-day workshop, you will learn through your own first-hand experience a variety of interventions to improve relational coordination, with the goal of enhancing systemness and improving performance for collaborations at any level of scale. You will learn methods for:

  • making interdependence visible and manageable,

  • establishing trust and shared purpose between individuals and/or workgroups,

  • creating a systems view by facilitating constructive conversations to explore differences in perspective,

  • managing interdependence by means of feedback and aligned work processes,

  • exploring and aligning divergent stakeholder goals.

We will also discuss how to integrate relational, structural and work process interventions. You will leave with a personal implementation plan for applying these methods to a work process back home.

Please note that the original workshop in this series (Integrating the RC Survey into Interventions) focuses on how to use the Relational Coordination Survey as an intervention — how to set it up, interpret it, share back results and use it to guide the choice of interventions. This new workshop picks up right where the original workshop leaves off, with a deep dive into interventions. You can take just one workshop or you can take them both, and in either order. Neither is a prerequisite for the other. However, people who have not taken the RC Survey workshop will be asked to complete a 1-hour self-study module in advance. Both workshops can help you prepare for RC Certification (though they are not required, and certification is not awarded based on attendance).

Learn more

Visit Relationship Centered Healthcare

Faculty

Diane B. Rawlins, principal at InsideOut Consulting LLC, has been working with health care leaders and clinicians for 30 years as a consultant, coach, facilitator and teacher. Her work is anchored in helping health care professionals learn how to lead, adapt and thrive in a world of high volume and high velocity that calls for everything we’ve got to give. An early participant in the formation of the positive psychology movement, Diane was a founding partner of Appreciative Inquiry Consulting, LLC, a global consultancy committed to creating positive transformation in organizations and communities. In 2001, she co-founded Leading Organizations to Health, a nationally acclaimed institute on leading change in healthcare, where she continues to serve as senior faculty. Diane is also a facilitator with The Center for Courage & Renewal, an affiliate at Cambridge Leadership Associates, and serves on the Advisory Board of the Relational Coordination Research Collaborative at Brandeis University. 

Anthony L Suchman is a primary care physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care, LLC. Drawing upon diverse interests and experiences, Tony’s work focuses on improving human interaction and collaborative decision-making across all levels of healthcare — from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.

Group rates are also available for customized on-site training workshops - please contact us at info@relationalcoordination.org for further information.

RC Certification

Participation in this workshop is not required for RC Certification.  However, this workshop is designed to cover the same topics that are the focus of RC Certification and helps individuals design the RC interventions that are required for RC Certification.

To Lead This Workshop

The workshop was designed by Tony Suchman of Relationship Centered Health Care. People who are RC certified may contact Tony at asuchman@rchc.com for permission to lead this workshop. To have your course RC certified, contact Tanya Allain at tallain@brandeis.edu.

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