The Heller School for Social Policy and Management

Upcoming RC Training

Improving Work Processes with Relational Coordination: Integrating the RC Survey into Interventions

Offered by Relationship Centered Health Care, LLC

October 13-14 in Denver, Colorado

This advanced workshop will help you learn how to use the Relational Coordination (RC) Survey in interventions to improve work processes and collaboration across the continuum from small colocated work groups to virtual teams to whole organizations and inter-organizational consortia. If you are an organizational leader or an internal or external consultant and want to take your understanding of RC to a higher level, we invite you to join us. This program will also help you prepare for the RC Certification.

Effective teamwork takes more than a group of individuals skillfully carrying out their specialized tasks. It requires interdependence: the ability of the team members to understand how their work processes intersect and to respond to each other’s changing needs and circumstances. What’s more, they need to be able to do this on their own in real time, under conditions of performance pressure and uncertainty, and without waiting for direction from a supervisor. This is the relational core of teamwork and, at a higher level of scale, of successful system function.

Brandeis University professor Jody Hoffer Gittell named this quality of high-performing teams and organizations “Relational Coordination” and developed a theory to explain how it impacts performance and how organizations support or undermine its development. She also developed a survey instrument to measure it. Her groundbreaking research has demonstrated that work processes with high levels of Relational Coordination achieve higher quality and efficiency, better satisfy their customers or patients, and foster greater worker satisfaction and resilience.

Since 2009, clinician-consultant-researchers Tony Suchman and Margie Godfrey have been working with Jody to develop practical workplace applications of RC theory and the RC Survey, creating a powerful interventional approach for improving work processes, fostering positive work environments and improving performance. To share what they’ve been learning, they have developed this program for organizational leaders and both internal and external consultants. 


Don't forget to register for the 2019 RCRC Roundtable - also taking place in Denver on October 11-12

Download the full brochure (PDF)

For more information, please contact Tony Suchman at or 585.721.9187


Program Description

The program is in three parts. It begins with some brief independent study that presents foundational knowledge about the Relational Coordination model and its research base. Part 2 consists of a 1.5-day workshop that provides instruction and practice in defining work processes to be studied, setting up the survey, interpreting it, sharing back the survey results and planning follow up activities that both foster RC and embody its principles of partnership and engagement. The third part consists of three monthly one-hour video conference calls for participants to report back on and get informal coaching about their RC-based interventions back home.

Comments from Previous Participants

“It was a very useful workshop that has broadened my understanding of the use of relational coordination in the workplace and the techniques for facilitating the intervention.”

“I learned to more clearly determine the focus of the survey and align with client context and goals.” “The review of the survey development process was critical for me.”

“It was useful to learn how to interpret the data and consider appropriate interventions.”

“Doing the role plays helped me recognize how I might really enact the process and the barriers/realities I might encounter.”

“The course was very concrete; the combination of examples and evidence-based knowledge made it an eyeopener in many ways.”

“I valued the discussions of real practices; structural problems.”

“I appreciated the engaging nature of the learning environment fostered by the instructors and the participants.”

“It was a pleasure to see two very skilled facilitators — working together in a highly professional manner, making more synergy.”

“I liked the organization of the workshop, the knowledge exchanged and the open-mindedness of all the attendees.”


Margie Godfrey

Marjorie M. Godfrey, Ph.D., RN is Co-Director of The Dartmouth Institute Microsystem Academy and Instructor for The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine at Dartmouth, Lebanon, New Hampshire. Godfrey is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families and care teams meet-the clinical microsystem. She leads as Institute for Healthcare Improvement faculty, Improvement Advisor with the Cystic Fibrosis Foundation and has collaborated extensively with the Veteran’s Administration Health System to improve front line care through adaptation of clinical microsystem applied theory.

Tony Suchman

Anthony L Suchman, MD, MA is a primary care physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, Tony’s work focuses on improving human interaction and collaborative decisionmaking across all levels of healthcare – from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.

Certification on the Relational Coordination Survey

This workshop can help individuals prepare for Certification on the Relational Coordination Survey. The topics covered in this program closely parallel the areas of knowledge and skill that are assessed in the certification process. This workshop is not a required prerequisite for certification, and completion of this course does not qualify participants for certification. This workshop and the certification process are separate and distinct programs. More information about the Certification Program is available here.


The next workshop will be held on Sunday, October 13 and Monday, October 14, 2019 at Catalyst HTI, immediately following the annual Roundtable of the Relational Coordination Research Collaborative at the same site. There will be a self-study to be completed in advance and three subsequent webinars.

Workshop Location: Catalyst HTI 3513 Brighton Blvd. Denver, CO 80216

Schedule: Sunday, October 13/full day — 8:00-4:30 Monday, October 14/half day — 8:00-12:00 (continental breakfast at 7:30; lunch is included)

Hotel Recommendation: The Source Hotel 3330 Brighton Blvd. Denver, CO 80216 720.409.1200

Fee Information

Included in the registration fee of $2,650 are the independent study materials, the course syllabus, breakfast and lunch on Day 1, breakfast on Day 2 and 3 (1-hour) follow up video conference sessions. Please book your own travel and contact the hotel separately for accommodations. 

A 33% discount is available to full-time graduate students. A 10% discount is available to RCRC (Relational Coordination Research Collaborative) partners. There are discounts for groups from the same organization as listed below. 

  • 2 people - 5% discount each
  • 3 people - 10% discount each
  • 4 people - 15% discount each
  • 5 people - 20% discount each

There will be an optional networking dinner on Sunday, October 13 (restaurant details to be announced). Please note that the cost of the networking dinner is not included in the registration fee.

Please email to receive a coupon code to use these discounts.

If you need to cancel after you register RCHC cannot offer refunds for workshop registrations but you can transfer your fee to another course or to another person.