Upcoming Events

November Research Webinar

Tuesday, November 26 at 10:00 am ET  

Leveraging Strategic Human Capital to Improve Service Performance: The Role of Coordination Networks among Frontline Employees

Presenters: Bulin Zhang and Helen Liu (Rutgers University)

Discussant: Barbara Belk (Kaiser Permanente Northwest) and Na Fu (Trinity College Dublin)

Previous research has investigated how human capital is leveraged to affect performance from both macro- and micro-level. However, not so much attention has been paid to how human capital is created and transformed within organizations, and scholars have increasingly argued that strategic human capital is not simply an additive aggregation of individual KSAs; instead, it involves the emergence of unit-level human capital resources (Ployhart & Moliterno, 2011). To extend current discussions on strategic human capital and organizational performance, in this study, by drawing upon the relational coordination literature (Gittell et al., 2010), we developed a multi-level theoretical framework. Specifically, we suggest that the coordination network among frontline employees could not only enhance employee proactivity at work, but also facilitate the emergence of unit-level human resources. We draw upon survey data collected from employees and managers, as well as objective performance data, from a large bank in China, and find support for all of our hypotheses.

December RC in Action Cafe

Friday, December 7 at 9:30 am ET  

Health Systems Transformations Around the World

Led by Peter Tsasis and Grace Liu (York University, Canada) and Richard Wylde and Rachel Flemming (NHS, UK)

Current health delivery systems around the world are facing challenges due to the complex needs of patients and require integration and transformation.  In many jurisdictions, there have been some successes with cross-sectoral collaboration. However, there are also barriers due to different organizational cultures and coordinating challenges.  In order to tackle health system transformation, what can be done using the principles of relational coordination and the role of leadership?  Join us to discuss challenges and opportunities for improving health system integration and transformation.  Please feel free to share your knowledge in your jurisdiction.  Researchers and practitioners are welcome! 


December Research Webinar

Thursday, December 13 at 9:30 am ET

The Impact of Relational Coordination on E-Learning Systems

Presenter: Carmen De Pablos Heredero (King Juan Carlos University)

Discussant: TBD

E-learning is often applied to university education. This methodology of education offers additional flexibility to the learning process. Relational coordination is a validated tool for measuring and analyzing the quality of communication and relationships amongst participants by considering functional organizational boundaries. The application of Information and Communication Technologies in e-learning systems provides higher degrees of coordination and integration of processes by improving results of these institutions. The goal of this study is the analysis of the relationship between the relational coordination and the quality of elearning education systems at universities. Data are collected from two Spanish universities and one American. Collected data are analyzed by applying structural equations model with EQS. Results show the relevance of relational coordination in the final results of online education: higher levels of relational coordination at university leads to higher levels of the quality of education. Focusing efforts on improving relational coordination can be a good way to reach higher levels of online education quality.

Improving Work Processes Through Relational Coordination

 April 12-13, 2019

Led by Marjorie Godfrey (The Dartmouth Institute Microsystem Academy) and Jody Hoffer Gittell (RCRC, Brandeis University)

This popular workshop will be offered at Brandeis University next spring. This workshop is hands-on and highly practical, preparing you to use the Relational Coordination Survey to support relational interventions and to use the Organizational Structures Assessment Tool to support structural interventions, in change efforts spanning from small teams to departments to organizations to cross-organizational networks. The workshop starts Friday at 1:00 pm and ends Saturday at 4:00 pm. Registration will open soon. Discounts will be offered to student partners, and to organizations that wish to send more than one participant.


2019 POS Research Conference

Hosted by Center for Positive Organizations, University of Michigan

June 5-6, 2019

This conference is designed to share and advance empirical and theoretical research in the field of Positive Organizational Scholarship (POS). This biennial gathering of scholars promotes research that inspires and enables leaders to build high-performing organizations that bring out the best in people. The 2019 POS Research Conference will take place on June 5-6, 2019, in Ann Arbor, Mich., and is presented by the Center for Positive Organizations at the University of Michigan's Stephen M. Ross School of Business. 

Call for Abstracts 

The 2019 conference program includes a series of 12 research tracks and a visual presentation session, each featuring multiple research papers. Scholars are invited to submit a 1-2 page, single-spaced structured abstract of an empirical or theoretical research project for potential presentation at the conference. Submissions close: December 14, 2018, at 11:59 p.m. EST. Submit an Abstract

Call for Nominations: 2019 Outstanding Published Published Article Award 

At the conference, the Michigan Ross Center for Positive Organizations will present the 2019 Award for Outstanding Published Article, which recognizes research in Positive Organizational Scholarship. The recipient will be invited to present the award-winning research at the conference. Nominations close: January 11, 2019, at 11:59 p.m. EST. Submit a Nomination