RCRC Partner Cafes

If you are interested in sharing your work in an upcoming Partner Cafe, email us at RCRCinfo@brandeis.edu.

At our Partner Cafes, participants join virtually as a learning community of researchers and practitioners working on and studying organizational change. Featured partners present their work, lead a discussion about a topic of mutual interest or seek advice regarding a challenge they are facing with a specific initiative. 


1) Click the "Register" button for the Cafe and complete registration information.
2) Registrations are reviewed by our staff and all RCRC Partners are welcome!
Approved registrations will receive a confirmation email containing an individual link to join the Cafe.

Please add the event and link to your calendar to easily locate it at the time of the event.

If you are considering becoming a partner and you would like to join a Cafe as a trial, please contact us and we would be delighted to share an invitation with you. 

Partners can also view archived recordings of our popular Cafes.

Cafe Agenda

Please join 15 minutes early to test connectivity and network with colleagues 

Welcome (5 minutes) 
Introductions (10 minutes)
Presentations (30 minutes)
Discussion (15 minutes)
Optional Continued Conversation & Networking (30 minutes) 

2020-2021 Cafe Schedule

June Partner CafeDECEMBER CAFE

Improvement Science and Relational Coordination - Integrated Approaches in US, UK and Denmark

Thursday, December 10, 2020
10-11:00 AM ET
Followed by an optional additional 30 minutes of discussion & networking

Richard Wylde, NHS
Jens Ravnholt Pedersen,  Region North Jutland 
Maureen Bisognano, President Emerita and Senior Fellow, IHI
Marjorie Godfrey, Microsystems Academy

Jody Hoffer Gittell, RCRC, Brandeis University


Advancing Interorganizational Criminal Justice Collaborations through an Innovative Relational Coordination Intervention

Thursday, December 10, 2020
10-11:00 AM ET
Followed by an optional additional 30 minutes of discussion & networking

Erika Gebo, Suffolk University
Brenda Bond, Suffolk University

Jody Hoffer Gittell, RCRC, Brandeis University


Previous Cafes


Organizational Resilience in the COVID-19 Crisis and Beyond
Thursday, June 18, 2020
10-11:00 AM ET
Followed by an optional additional 30 minutes of discussion & networking

June RCRC Cafe PresentersFeaturing
Kenny Cole, Ochsner Health
Rushika Fernandopulle, Iora Health (RCRC Roundtable Keynote)
Alice Andrews, Value Institute for Health and Care
Heather Gilmartin, Denver/Seattle Center for Innovation, Veterans Health Administration
Jen Perloff, Institute for Accountable Care, Brandeis University

Jody Hoffer Gittell, RCRC, Brandeis University

Resilience - the ability to “recover from or adjust easily to misfortune or change” - is a valuable  asset in times of  crisis. Positive relationships provide resilience by affecting the hormonal, cardiovascular and immune systems of the body, thus enhancing health and well-being (Dutton & Heaphy, 2003, Positive Organizational Scholarship). Positive relationships also provide organizational resilience by affecting our ability to share information and coordinate work under pressure.

A handful of studies have shown that financial factors are also critically important for organizational resilience. A post-9/11 study of airlines showed that resilience requires both relational and financial reserves (Gittell, Cameron, Rivas & Liu, 2006, Journal of Applied Behavioral Science). 

In the June Cafe, we will explore health system resilience in the face of the pandemic and ask which models are most resilient both relationally and financially. We consider value-based care models that rely less on low-value elective surgeries, and focus more resources on building high quality relationships with patients to achieve wellness, supported by high levels of relational coordination among care providers and high levels of relational leadership. How can we rebuild our health systems in a way that is more relational, more inclusive, and more resilient?

Our panelists include health system leaders (Kenny Cole, Ochsner Health; Rushika Fernandopulle, Iora Health) and researchers (Alice Andrews, Value Institute; Jennifer Perloff, Institute for Accountable Care; Heather Gilmartin, Veterans Health Administration) with deep insights on this topic. We welcome RCRC partners from the US, Scandinavia, Europe, Australia, Canada, South American, Middle East, South America and Africa to reflect on the resilience of their models in the context of the COVID-19 pandemic.


Relational Society - Are we all in this together?
Thursday, May 14
10 - 11 AM ET
Followed by an optional additional 30 minutes of discussion & networking

Shyamal Sharma, RCRC Brandeis University
Robert Kahn, Cincinnati Childrens Hospital
Jacob Storch, Joint Action Analytics
Ninna Meier, Aalborg University

Jody Hoffer Gittell, RCRC, Brandeis University

Relational Society is a state of generalized reciprocity and robust social capital, created through goodwill, empathetic fellowship and virtuous social interactions among all entities, whether individuals or organizations, in a community as parts of a whole. Thus, we are a product of our environment in every small and large measure, individually and collectively.

Organizations are embedded in this larger social context and it is currently at grave risk. In a pandemic, the moral and economic imperatives of the solidarity of the human condition belong most urgently in the context of health care. Before the COVID-19 crisis, the U.S. was already struggling with health disparities arising from social determinants of health that put minorities and low-income populations at risk of adverse health outcomes, severely compromising their quality of life and overall well-being.

The pandemic has laid bare these inequalities, calling our attention to the urgent need for rebalancing of social values toward a more sustainable, more relational society, in addition to our evolutionary survival as a species in the longer term. We are ultimately bound by a common destiny and it is in our hands how we shape it; we are all in this together.

In this RC Cafe, we come together to learn how some of our RCRC partners are advancing these ideals through their tireless efforts, as they evolve within their local context during this historic crisis and beyond.


The Relationship Factor in Safety Leadership
Thursday, April 23

Rosa Carrillo, Carrillo & Associates Safety Leadership Consulting

David Christenson, Paradigm Human Performance, The Taos Institute
Skip Grieser, Air Traffic Controller (Retired); Colorado State University
Nate Woods, GE Aviation Ethiopia, Antioch University

Jody Hoffer Gittell, RCRC, Brandeis University

The Coronavirus has helped us to appreciate our common capabilities and limitations in very new ways. Interest in safety and health from our global, national, and local community is surfacing in response to this new threat. We plan to introduce the latest perspectives on safety and health in a complex, fast changing environment.

Communication failures are at the heart of most health, safety and environmental incidents. Thus, trust and transparency are essential to surviving this pandemic. How do holistic relational perspectives help us understand others and collaborate with a genuine interest in addressing common issues? How can leaders respond?

Relational coordination can provide a general framework to focus and start positive conversations that reveal interdependence and build relationships. Adding appreciative inquiry to the dialogue helps to bring out the specifics that generate empathy and efficacy. Emotional and social intelligence learning opportunities may surface. 

Principles from humble inquiry, psychological safety, high reliability organizing, human organization performance, safety differently, and resilience engineering shape social relations within families, neighborhoods, as well as workplace tribes. These perspectives can help to enhance physical safety by strengthening connections across traditional tribal boundaries and common polarities.

In short, while crisis intensifies risk, it also provides an opportunity for leaders to strengthen relationships. Join us to learn and share lessons for creating workplaces and communities that are psychologically and physically safe.


RCRC March Cafe Presenters

Extreme Teaming and RC - Substitutes or Complements for Solving Ill-Structured Problems?
Thursday, March 19

Carsten Hornstrup, Joint Action Analytics
Daniel Massie, Norwegian Business School

Jody Hoffer Gittell, RCRC, Brandeis University
Ragnhild Kvålshaugen, Norwegian Business School 

Relational approaches to coordination are well-suited for addressing ill-structured problems (ISPs). ISPs are problems that are blurred, do not have a clear solution pathway, can productively be understood from diverse perspectives and are riddled with uncertainty, complexity and interdependencies (Simon, 1973). Two streams of research; Relational Coordination Theory (Gittell, 2002) and Extreme Teaming (Edmondson & Harvey, 2018), offer insights into collective coordination processes of coping with ISPs. 

Relational Coordination Theory illuminates coordination as a mutually reinforcing process of communicating and relating for task integration (Gittell, 2002), especially impactful under conditions of high uncertainty, interdependence and time constraints. RC is a network of ties between roles and/or organizations that enables participants to see and act in terms of the whole. There is strong empirical support for both the outcomes of relational coordination and the management practices that help to support it, such as shared accountability, shared rewards, relational job design and relational leadership (e.g. Gittell,  Seidner & Wimbush, 2010; Gittell & Douglass, 2012). 

Extreme Teaming (ET) describes a process and principles for effectively integrating diverse professionals and skill sets around complex challenges. ET provides relevant insights for understanding how teams come together and productively carry out problem-solving (Edmondson & Harvey, 2017). This is especially important when dealing with ISPs. The integration of different professional perspectives, knowledge sets and capabilities, in finding competent and innovative solutions, is helping professionals to engage as a collective, in solving the most pressing and complex problems (Edmondson & Harvey, 2017). Extreme teaming gives us a good understanding of how diverse cross professional teams can come together to productively engage in problem-solving processes and helps us understand how cross-professional and cross-organizational team-based arrangements, with fluid membership, can develop a capacity for coordination and act as a collective.

In this Cafe we will explore the synergies and complementarities between these two theories and the implications for practice.


Addressing Social Determinants of Health:  A Multi-Stakeholder Coordination Challenge
Thursday, February 20

Bill Gunn, NH Region 1 Integrated Delivery Network

Erin Fair Taylor and Sally Retecki, Care Oregon

Jody Hoffer Gittell, RCRC, Brandeis University

Shyamal Sharma, Brandeis University

Addressing the social determinants of health is a cost-effective way to achieve health outcomes. But our knowledge of how to do so is still in early stages of development, particularly in the U.S. compared to traditional approaches, addressing the social determinants requires coordination across a wider array of stakeholders - for example primary care, behavioral health, hospitals, schools, family services, youth services, public safety, and employers.   

In this RC Cafe, we will learn about efforts by our partners to address social determinants of health in New Hampshire, New York, Oregon and beyond.They will share insights about the multi-stakeholder coordination that has been central to their success, and about the challenges that still remain. All partners are welcome to register - bring your questions, ideas and experiences to share!


Building Relational Leadership in Organizations & Networks
Thursday, January 16

Ole Dalvang, Joint Action Analytics

Khwezi Mbolekwa, Collaborative Leadership Works
Anne Douglass, University of Massachusetts

Jody Hoffer Gittell, RCRC, Brandeis University

John Paul Stephens, Case Western Reserve University

Relational leaders create connections based on shared goals, shared knowledge and mutual respect with others and among others. By doing so, they become role models and create the foundation for strengthening relational coordination throughout their organizations and beyond. Experts from the RCRC community will present in the January RC Cafe about their experiences with relational leadership, from their perspective as researchers, consultants and leaders.  We anticipate a dynamic session with short presentations followed by an open discussion. 


High-Reliability Organizing - Exploring Synergies with Relational Coordination
Thursday, December 12

Karlene Roberts, University of California, Berkeley

Peter Martelli, Suffolk University

Jody Hoffer Gittell, RCRC, Brandeis University

David Christenson, Christenson & AssociatesHigh reliability organizing is a way of organizing work that seeks to achieve consistent results under high stakes conditions.  In the December RC Cafe, our presenters will explore the synergies between high reliability organizing and relational coordination. Together we will explore the importance of frequent, timely, accurate and problem-solving communication, supported by shared goals, shared knowledge and mutual respect across key roles, for enabling high reliability organizing to occur.  All partners are welcome to register. Bring your questions, ideas and experiences to share!


Engaging Communities in RC Interventions
Thursday, Nove
mber 21

Brenda Bond and Erika Gebo, Suffolk University

Keri Randolph, Harvard Graduate School of Education

Lauren Hajjar, Suffolk University

Relational coordination is increasingly in demand as a framework for interventions. RC interventions have most often been carried out at the unit level in large multi-organizational systems, as documented in Transforming Relationships for High Performance (Gittell, 2016), in Purposeful Interprofessional Team Intervention Improves Relational Coordination Among Advanced Heart Failure Team (Blakeney, et al, 2019) and in Communication and Relationship Dynamics in the Operating Room (Toring, et al, 2019).  But other settings are possible too. In this Cafe, we will hear from colleagues who are engaging whole communities in RC interventions.  We will ask, what kinds of challenges can you address using the RC framework at the community level, and what does the process look like?


Organizing Care through Hub and Spoke Models - The Role of Relational Coordination
October 24

Steve Martino, Veterans Health Administration

Brenda Fenton, Veterans Health Administration
Ninna Meier, Aalborg University

Jody Hoffer Gittell, RCRC, Brandeis University

Hub and spoke networks are often used by organizations to efficiently increase access to services, perhaps most famously in the airline industry. In this Cafe, we will explore the use of hub and spoke networks for health and human service delivery. What are the benefits and challenges of these networks?  What do we know about the role of relational coordination in their success?

Join us Thursday afternoon to hear from Brenda Fenton and Steve Martino about organizing pain care through a hub and spoke model in the Veteran's Administration, and from Ninna Meier about organizing cancer care through a similar model in Northern Denmark.  Learn how this model applies to your work!

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Upcoming RCRC Events

RCRC Roundtable10th Annual 2020 RCRC Roundtable
Building a Relational Society
VIRTUAL EVENT | Nov 4-6, 2020