The Heller School for Social Policy and Management

Academy of Management

Academy of Management Logo 2019


We had a great time at the below sessions and the RCRC and Postive Relationships at Work Microcommunity reception. We are already looking forward to next year!


Friday, August 9 - 8:00 AM - 10:30 AM - Exploring the layers of inclusivity through PRW: The microfoundations of inclusion in organizations

Sponsors: OB, MOC

Session Type: PDW Workshop

Date: Friday, Aug 9 2019

Time: 8:00AM - 10:30AM

Location: Sheraton Boston Hotel in Independence West

Organizer: Melissa Chamberlin, Iowa State U.

Organizer: Beth Schinoff, Boston College

Organizer: Lyndon Earl Garrett, Boston College

Organizer: Gabby Cunningham, U. of Oxford

Speaker: Kyle Ehrhardt, U. of Colorado, Denver

Panelist: Sally Maitlis, U. of Oxford

Panelist: John Paul Stephens*, Case Western Reserve U.

Panelist: Laura Morgan Roberts, U. of Virginia Darden School of Business

Panelist: Julianna Pillemer, New York U.

Our PDW explores the intersection of research on positive relationships at work and inclusion within the workplace. Although scholarly work has long acknowledged an association between positive relationships at work and topics related to inclusion, efforts to examine this relationship explicitly are relatively nascent. The proposed PDW is aimed at building a stream of research that links positive relationships and inclusion by understanding how relationships at work offer a microfoundational lens for creating more inclusive organizations. To this end, the first part of our session is designed to foster connections and ground scholars in key concepts related to both building relationships and understanding inclusivity. The second part of our session invites generative dialogue through a panel discussion with four scholars whose work sits at the crossroads of relationships and inclusion. Through the proposed session, our broad goals are to create opportunities for novel scholarship and research-oriented collaborations among members of the Positive Relationships at Work Microcommunity, scholars who study workplace diversity and inclusion, and individuals interested in relationships at work more generally.

Saturday, Aug 10 - 3:15PM - 4:45PM - “Hot Topics” in Health Care Management: Research Roundtables

Sponsor: HCM

Session Type: PDW Workshop

Date: Saturday, Aug 10 2019

Time: 3:15PM - 4:45PM

Location: Sheraton Boston Hotel in Gardner AB

Organizer: Timothy Hoff, Northeastern U.

Organizer: Laura McClelland, Virginia Commonwealth U.

Organizer: Ingrid Nembhard, The Wharton School, U. of Pennsylvania

Organizer: Amber Stephenson, The David D. Reh School of Business, Clarkson U.

Organizer: Maike Vanessa Tietschert, Stanford U.

Facilitator: Ariel Avgar, U. of Illinois at Urbana-Champaign

Facilitator: Yvonne Brunetto, Southern Cross U.

Facilitator: Sandra Catherine Buttigieg, U. of Malta

Facilitator: Thomas D'Aunno, New York U.

Facilitator: Samer Faraj, McGill U.

Facilitator: Jody Hoffer Gittell*, Brandeis U.

Facilitator: Larry R. Hearld, U. of Alabama, Birmingham

Facilitator: Timothy Hoff, Northeastern U.

Facilitator: Tal Katz-Navon, Arison School of Business, The Interdisciplinary Center (IDC), Israel

Facilitator: Laura McClelland, Virginia Commonwealth U.

Facilitator: Hector P. Rodriguez, UC Berkeley

Facilitator: Sara Singer, Stanford U.

Facilitator: Kathleen M. Sutcliffe, Johns Hopkins U.

Facilitator: Robert J Weech-Maldonado, U. of Alabama, Birmingham

As the health care industry undergoes dramatic shifts in response to changes in population needs, policy reform, fiscal constraints and technological developments, the need for more research on key topics has become apparent. This PDW invites participants to engage in discussion of seven of the “hot topics” in health care management research and practice: 1) the changing nature of work, 2) safety organizing, 3) customer/client experience and satisfaction, 4) collaboration and integration, 5) cross-cultural research, 6) big data analysis, and 7) gaining insights from small data. Participants will gather at “research roundtables” where they will meet other researchers who share similar interests and discuss with them the state of research on their shared topic, challenges in conducting research on this topic, and future research, for examples. Discussion at each roundtable will be facilitated by two accomplished scholars, with active research on the hot topic. Participants will self-select into the topic area of their choice and have the option to move to a second topic/table at the midpoint of the session. This PDW offers participants the opportunity to engage in rich research discussions, share new ideas, and make meaningful connections with potential collaborators.

Saturday, Aug 10 - 4:45PM - 6:45PM - Relational Organizing for Multi-Level Systems Change Professional Development Workshop - Sponsored by ODC Division

Sponsor: ODC, HCM, OB

Session Type: PDW Workshop

Date: Saturday, Aug 10 2019 

Time: 4:45PM - 6:45PM

Location: Boston Park Plaza in Arlington

Chair: Jody Hoffer Gittell*, Brandeis U.

Chair: John Paul Stephens*, Case Western Reserve U.

Organizer: Joel Cutcher-Gershenfeld*, Brandeis U.

Organizer: Callie Watkins Liu*, Stonehill College

Organizer: J. Phillip Thompson, Office of the Mayor, New York City

Organizer: Angela Aristidou, Warwick Business School

Organizer: Amanda Brewster, U. of California-Berkeley

Organizer: Carsten Hornstrup*, Joint Action A/S

Organizer: Lauren Hajjar*, Suffolk U.

Organizer: Anna Rivka Perlmutter, Case Western Reserve U.

Organizer: Claus Jebsen*, IML - Institute of Co-Creating Leadership Ltd

Organizer: Ninna Meier*, Aalborg U.

Organizer: Victoria Parker*, U. of New Hampshire

Organizer: Nancy Whitelaw*, Nevans Consulting Inc

Organizer: Yaminette Diaz-Linhart*, Brandeis U.

Organizer: Jeffrey Grim*, U. of Michigan

People have connections at multiple levels of action that impact their well-being and their ability to achieve desired outcomes, individually and collectively. In particular, the quality of these connections impact their ability to engage successfully in multi-level systems change. This workshop will bring together researchers and practitioners to explore the complex relational dynamics of multi-level systems change, taking into account embedded levels of change from the microdynamics of intra and interpersonal change, to the meso-dynamics of cross-functional and organizational change, to the macrodynamics of cross-organizational, community and institutional change. We will break into working groups to explore the distinct levels at which change occurs, then meet across these groups to articulate how change at one level enables or constrains change at another level. Overall we will gain insights into the relational dynamics operating at multiple levels among multiple stakeholders who hold differential power, and how these create possibilities and challenges for positive change. The workshop is organized by a pair of scholars - Gittell and Stephens - who are members of the Positive Organizational Scholarship, Positive Relationships at Work, and Relational Coordination Research Collaborative research communities and who engage regularly with practitioners to understand the relational drivers of organizational and social change. In this workshop they will be joined by 15 co-organizers from diverse nationalities, epistemologies and identities, with expertise regarding diverse levels of analysis and action.

Our proposed format will enable participants to separate into working groups to explore multi-level systems change from the perspective of a particular level, then enable them to meet across levels. The primary benefit of this format is to enable scholars and practitioners to build bridges across levels of analysis and action in order to strengthen the scholarly and practical impact of their own work.

Sunday, August 11 - 7:30AM to 9:00AM - Annual Gathering of POS Scholars

Date: Sunday,  August 11, 2019

Time: 7:30AM - 9:00AM 

Location: Constitution Ballroom A Sheraton Boston Hotel - 39 Dalton St. 


Each year we gather for breakfast during the Academy of Management’s Annual Meeting to connect as a community, to learn about new developments in the field, and to generate energy about the possibilities created by using a Positive Organizational Scholarship (POS) lens.

POS is a field of research that, for almost two decades, has studied and fostered thriving in organizations, cultivating them as sources for well-being in their social and natural environments.

Your RSVP is important to us; so please let us know if you can join us.
We look forward to seeing you there!

Hosted by:


Please email

Monday, Aug 12 2019 4:45PM - 6:15PM - Pathways to Inclusion: Relationships and Community in the New World of Work

Sponsor: MOC, OB, ODC

Session Type: Showcase Symposium

Date: Monday, Aug 12 2019 

Time: 4:45PM - 6:15PM

Location: Westin Copley Place Boston in St. George B

Organizer: Hilary M. Hendricks, U. of Michigan

Organizer: Gretchen Marie Spreitzer, U. of Michigan

Discussant: Emily Dunham Heaphy, U. of Massachusetts, Amherst

Relationships are ever more important in modern organizations, as individuals work increasingly in teams and across locations. Yet the new world of work poses a host of relational puzzles. How do contemporary workers foster inclusion and build community in the face of short-term work contracts and decreasing face time? In this symposium we explore the connections, attachments, and identifications of people in a variety of work arrangements. From gig workers and “nomadic” professionals to more traditional employees in shared coworking spaces, we highlight challenges and opportunities for fostering inclusion in contemporary organizations.


Transient Relationships with Transient Colleagues

Presenter: Elizabeth George, U. of Auckland

Presenter: Kevin W. Rockmann, George Mason U.

Presenter: Marie-Rachel Jacob, EMLYON Business School

The Roles of "All-Stars" and "Attendees" in the Drive for Inclusion in Enterprise Coworking Spaces

Presenter: Hilary M. Hendricks, U. of Michigan

Presenter: Gretchen Marie Spreitzer, U. of Michigan

Presenter: Peter Bacevice, U. of Michigan, Ross School of Business

Rooting Mobility: How Nomadic Professionals Craft Sensible Leader Identities

Presenter: Gianpiero Petriglieri, INSEAD

Your Presence Is Requested: How Mindful Leadership Fosters Relationships and Community

Presenter: Glen E. Kreiner, Pennsylvania State U.

Presenter: Chris Reina, Virginia Commonwealth U.

Presenter: Christine Anna Mihelcic, Penn State Smeal College of Business

Presenter: Alexandra Rheinhardt, Pennsylvania State U.

Tuesday, Aug 13 - 8:00AM - 9:30AM - Exploring Relationality in Organizational Scholarship: Past and Future, Convergences and Tensions

Sponsor: OB, MOC, OMT

Session Type: Symposium

Date: Tuesday, Aug 13 2019

Time: 8:00AM - 9:30AM 

Location: Sheraton Boston Hotel in Beacon E

Organizer: Hongguo Wei*, U. of Central Oklahoma

Organizer: Njoke Thomas, The Wharton School, U. of Pennsylvania

Panelist: Joyce K Fletcher*, Simmons College

Panelist: Jody Hoffer Gittell*, Brandeis U.

Panelist: Jessica Rae Methot, Rutgers U.

Discussant: Mustafa Ozbilgin, Brunel U.

Panelist: David Sluss, Georgia Institute of Technology

Increasing emphasis on relational aspects of organizing warrant examination of the very nature of relationality. To date, there is no overarching framework uniting diverse interpretations across various niches of organization scholarship. This symposium aims to generate dialogue between scholars who have paved the way for relational perspectives and emerging scholars who are taking the work in new directions. Panelists will explore areas of convergence in the relational perspectives applied in their work and discuss how a systematic review of relationality may advance relational theorizing and methodologies.

Tuesday, Aug 13 - 9:45AM - 11:15AM - Designing Healthcare Ecosystems with Relational Coordination Principles: Leveraging Technology

Sponsor: OCIS, HCM

Session Type: Symposium

Date: Tuesday, Aug 13 

Time: 9:45AM - 11:15AM

Location: Boston Marriott Copley Place in Regis

Presenter: Ina Sebastian*, Massachusetts Institute of Technology

Participant: Stephanie L Woerner, MIT

Presenter: Lynn Garvin*, Boston U. School of Public Health, VA Boston Healthcare System CHOIR

Presenter: Farbod Hagigi*, Brandeis U.

Presenter: Samer Faraj, McGill U.

Participant: Karla Sayegh, McGill U.

Discussant: Elizabeth Davidson, U. of Hawaii at Manoa

Moderator: Anne Quaadgras*, Massachusetts Institute of Technology

Discussant: Christopher Miller, Harvard Medical School, CHOIR VA Boston Healthcare System

The greatest challenge in healthcare is no longer creating inclusive organizations, but creating inclusive ecosystems of organizations that can tackle the complexity of diagnosing, treating and caring for patients with complex health issues. It is critical to understand and leverage technology as the healthcare industry is undergoing a transformation to value-based care and more coordination among healthcare organizations is necessary. In this presenter symposium, we apply a relational lens on coordination to the influence of technology on knowledge work that must carried out as collaboration among different organizations. We examine how health information technology influences relational coordination – and vice versa – in the particularly complex healthcare space. We discuss the good, the bad, and the ugly of health information technology as healthcare ecosystems begin to emerge.

Assessing the Impact on Performance of Information Technology that Facilitates Care Coordination

Presenter: Farbod Hagigi*, Brandeis U.

VA-Community Interorganizational Care Coordination through Relational Coordination and Health IT

Presenter: Lynn Garvin*, Boston U. School of Public Health, VA Boston Healthcare System CHOIR

Applying New Ecosystem Digital Partnering Models in Healthcare

Presenter: Ina Sebastian*, Massachusetts Institute of Technology

Rethinking Healthcare Coordination – How Space Matters

Presenter: Samer Faraj, McGill U.

Tuesday, Aug 13 - 1:15PM - 2:45PM - Reconceptualizing Human Resource Management as Both Strategic and Relational

Sponsor: ODC

Session Type: Symposium

Date: Tuesday, Aug 13 2019 

Time: 1:15PM - 2:45PM

Location: Boston Park Plaza in Charles River

Organizer: Greg J. Bamber, Monash U.

Organizer: Jody Hoffer Gittell*, Brandeis U.

Discussant: Carrie R. Leana, U. of Pittsburgh

The literature on high performance work (HPW) practices and strategic HRM highlights the organizational benefits of synergistic HR practices. Bundles of HR practices can leverage skill development, information exchange, and motivational factors to reduce turnover and enhance key outcomes like productivity, quality, and financial performance (MacDuffie, 1995; Ichniowski, Shaw & Prennushi, 1997; Huselid, 1995; Batt, 2002; Boxall & Purcell, 2016). Though the importance of complementarity and the theoretical mechanisms that link high performance work practices to outcomes are subject to some debate (Chadwick, 2010; Gerhart, 2007, Cappelli & Neumark, 2002; Wright & Snell, 1998), there is clear evidence that relational processes play a crucial role in facilitating superior organizational outcomes (Adler & Kwon, 2002; Collins & Smith, 2006; Pil & Leana, 2009; Gittell, Seidner & Wimbush, 2010; Gittell & Bamber, 2010). These relational processes facilitate the coordination of interdependent tasks, the creation and exchange of knowledge, the development of a shared vision, and the emergence of collective trust – all of which increase performance outcomes of strategic importance to organizations. This symposium aims to establish a bridge between the strategic HR literature, and theoretical frameworks that focus on these relational factors. While taxonomies associated with HRM sometimes fail to explicitly incorporate relational dimensions (see Posthuma, Campion, Masimova, & Campion, 2013 for a review), these relational dimensions are playing an increasingly important role in the literature. Indeed, whether it be relational coordination (Gittell, Seidner & Wimbush, 2010), team level mental models (DeChurch & Mesmer-Magnus, 2010), organization level climate (Takeuchi et al., 2009), social capital (e.g. Leana & Van Buren, 1999; Nahapiet & Ghoshal, 1998) or internal social structure (e.g. Evans & Davis, 2005), the link between HR practices and performance has been theorized to be mediated by relational processes, with substantial evidence to support the argument. The proposed Strategic Relational Human Resource (SRHR) framework extends the traditional strategic HRM perspective by incorporating micro- and meso-level relational factors that are critical to coordinating work, developing new knowledge, or engaging in improvement initiatives. In so doing, SRHR addresses the lack of multi-level theorizing regarding the links between high performance work practices and the intra-organizational processes and behaviors that lead to the superior organizational outcomes associated with those practices (Lepak, Liao, Chung & Harden, 2006; Wright & Boswell, 2002).

A Resource-Based View of Relational Coordination: Diminishing the Negative Impact of Role Conflict

Presenter: Na Fu*, Trinity College Dublin

Presenter: Patrick Christopher Flood, Dublin City U.

Presenter: Denise M. Rousseau, Carnegie Mellon U.

Presenter: Tim J Morris, U. of Oxford

Relational Work Systems as a Resource Dependence Response to Medicaid Accountable Care Organizations

Presenter: Yaminette Diaz-Linhart*, Brandeis U.

Validation of Noncore Role Identity and its Impact on Team Functioning and Outcomes

Presenter: Olawale Olaleye*, Brandeis U.

Presenter: Lauren Hajjar*, Suffolk U.

Relationship-Oriented Human Resource Practices, HR Attribution, and Performance

Presenter: Qian Zhang, U. of Toronto

Presenter: Hao Gong*, Rutgers U.

Presenter: Yuan Jiang, Harbin Institute of Technology

Tuesday, Aug 13 - 1:15PM - 2:45PM - Towards More Inclusive Theory and Organizing: Advancements in Multi- Team Systems Research

Sponsor: MOC, OB

Session Type: Showcase Symposium

Date: Tuesday, Aug 13 2019

Time: 1:15PM - 2:45PM

Location: Westin Copley Place Boston in Essex North-East

Organizer: John Paul Stephens*, Case Western Reserve U.

Discussant: Margaret M. Luciano, Arizona State U.

Discussant: John R. Hollenbeck, Michigan State U.

This symposium brings together junior and senior scholars, as well as doctoral students to share and build on their research on multi-team systems (MTSs). As organizations face increasingly complex challenges, they are turning more and more to MTSs, or "“teams of teams” that work together as a close-knit network. Scholars will present advancements in MTS theory, empirics and research methods, focused on MTS coordination and leadership in a range of dynamic contexts. A pair of junior and senior scholar discussants will lead our panel and audience in reflections on building more effective, valid and illuminating MTS theory and methods.

Capturing the Moving Parts: Profile Analytics as a Tool for Studying Multiteam Systems

Presenter: Marissa Shuffler, Clemson U.

Presenter: Matthew A. Cronin, George Mason U.

Our Next ‘Giant Leap’: Qualitative Tools for Studying Spaceflight Multiteam Systems

Presenter: Marissa Shuffler, Clemson U.

Greater or Less Than the Sum of Its Parts? The Impact of Component Team Ability on Multiteam System

Presenter: Rebecca Mitchell, Michigan State U.

Presenter: Bryan Cornfield, Eli Broad School of Business, Michigan State U.

Presenter: James Garrett Matusik, Michigan State U.

Presenter: John R. Hollenbeck, Michigan State U.

Leading MTSs: Unpacking the Challenges of Balancing External and Internal System Demands

Presenter: John Paul Stephens*, Case Western Reserve U.

Presenter: Mercedes McBride-Walker*, Case Western Reserve U.


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*RCRC Partner