2020 RCRC Roundtable

2020 RCRC Roundtable Nov 4-6Conference Workshops

Thursday, November 12, 2020, 4-6 PM ET


Khwezi Mbolekwa
Khwezi Mbolekwa
City of Calgary,

Relational Coordination: A Tool for Deconstructing Systemic Discrimination in the Workplace?

Recent events in American society have intensified public attention to the issue of systemic discrimination in society, workplaces and relationships as evidenced by worldwide demonstrations of dissent against wanton abuse of power driven by institutionalized racism, and commensurate outpouring of support for the victims of such abuse, as covered by various media across the globe.

In the midst of this turbulence, uncertainty, ambiguity and complexity lies the opportunity for hope that a nation can rise to fulfill its aspirational vision of itself - e pluribus unum.

Join us as we experientially explore the ways and means by which relational coordination can help heal a divided people. The roles of unconscious bias, in-group bias, out-group derogation, intention, conscious choice, reward and punishment will be explored in this journey.

Monday, November 16, 2020, 1-5 PM ET
Tuesday, November 17, 2020, 1-5 PM ET
Wednesday, November 18, 2020, 1-5 PM ET

Tony SuchmanTony Suchman, MD, MA
Primary Care Physician
Clinical Professor of Medicine, University of Rochester
Senior Consultant and Founder, Relationship Centered Health Care, USA

Diane RawlinsDiane Rawlins, MA, LMHC
Principal, InsideOut Consulting, USA

Advanced Methods for Improving Relational Coordination: A Toolkit for Leaders and Facilitators


This online hands-on workshop offers practical methods for building the relationships, shared vision, system view and communication practices that are essential for successful collaboration at any level of scale: from individuals on a team to organizational consortia. Join us to learn how to improve performance by harnessing the power of Relational Coordination.


Contact RCRCinfo@brandeis.edu if you are interested in offering a workshop at the Roundtable

Roundtable Program

WED Nov 4, 2020 (all times EST)

Nov 4, 3:30 PM - 4:30 PM

virtual lobby

Time to Connect

Check session links and connections and review online materials.

Open Space

During the Roundtable, we will host a virtual lobby space for participants to connect and communicate directly with one another, in groups or one-to-one. Check in, chat and share news and opportunities!

Nov 4, 4:30 PM - 5:15 PM

Jody Hoffer GittellJody Hoffer Gittell
Brandeis University, USA

Margie GodfreyMargie Godfrey
University of New Hampshire, USA

Kathy McDonaldKathryn McDonald
Johns Hopkins University, USA


Shyamal SharmaShyamal Sharma
Brandeis University, USA

Welcoming Reception 

Grab your favorite beverage* and join us for an engaging conversation. RCRC founder Jody Hoffer Gittell will be joined by Margie Godfrey, a lead practitioner of relational coordination, Kathy McDonald, chair of the RCRC Advisory Board, and Shyamal Sharma, founder of the Relational Society Project that inspired the theme of this year's Roundtable.

In a fishbowl format, we'll introduce our theme of building relational society through multilevel systems change - sharing lessons learned during this extraordinary year brought about by the pandemic and a sustained period of uncertainty.

*Join colleagues from around the world with...

  • microbrew on the US East Coast
  • pressed juice on the West Coast
  • nightcap in Europe, Scandinavia, Nigeria or Pakistan
  • coffee in China and Australia where it will be 4:30 AM and 6:30 AM the next day!
Nov 4, 5:30 PM - 6:30 PM

Maria Madison

Maria Madison
Director, Institute on Assets & Social Policy; Associate Dean for Equity, Inclusion and Diversity, Brandeis, USA

Dayna CunninghamDayna Cunningham
Executive Director, Community Innovators Lab (CoLab), MIT, USA

Phil Thompson
Phil Thompson
Deputy Mayor for Strategic Policy Initiatives, City of New York, USA


Kenny ColeKenny Cole
System VP, Clinical Improvement, 
Ochsner Health System/Ochsner Health Network, USA

Jody Hoffer GittellJody Hoffer Gittell
Professor, Brandeis University, USA

After the US Election - Building a Relational Society
With the timing of this Roundtable, the US election has taken center stage in the world's response to the pandemic, systemic racism, and climate change. This is a moment of reckoning. Relational society provides a framework to address multilevel transformational change.  Join us as we make sense of the election results and strategize and orient ourselves to the compelling needs of our times. 


THUR Nov 5, 2020 (all times EST)

Nov 5, 9:00 AM - 9:30 AM

John Paul StephensJohn Paul Stephens
Case Western Reserve University, USA

Angela Aristidou

Angela Aristidou
University College London, UK

New Trends in Relational Coordination Research


Nov 5, 9:30 AM - 10:30 AM

Kathy McDonaldKathryn McDonald
Johns Hopkins University, USA

Julius YangJulius Yang
Beth Israel Deaconess Medical Center, USA

Fostering Worker Well Being and Development
  • Human Sustainability, Relational Coordination and Worker Outcomes
    Elli Meleti, University of Glasgow, SCOTLAND
  • Mapping COVID Communication Using Relational Coordination and Healthcare Providers Sources of Anxiety Framework
    Carly Rohs and Katarzyna Mastalerz, Veterans Health Administration, USA
  • Designing Work for Complex Care Management Programs: What Works for the Workers?
    Yaminette Diaz-Linhart, Brandeis University, USA
  • Evidence on Relational Coordination and Health Workforce Effectiveness of Hospitals in Sub Saharan Africa
    Philipos Petros Gile, Erasmus University Rotterdam, NETHERLANDS
  • Supervisor-Subordinate Relational Mentoring Episode: Definition, Scale Development and Impacts
    Hongguo Wei, University of Central Oklahoma, USA
Nov 5, 11:00 AM - 12:30 PM

Elizabeth TeisbergElizabeth Teisberg
Cullen Trust for Higher Education Distinguished University Chair in Value-Based Care, Dell Medical School and the McCombs School of Business, The University of Texas at Austin, USA

Alice AndrewsAlice Andrews
Assistant Professor
Department of Medical Education; Director of Education, Value Institute for Health and Care; Clinical Associate Professor, Dell Medical School and the McCombs School of Business, The University of Texas at Austin, USA

High Value Health Care: Human-Centered Solutions with Relationship-Centered Delivery

Professor Elizabeth Teisberg is co-creator of the concept of value-based health care delivery. She wrote the game-changing Redefining Health Care: Creating Value-Based Competition on Results with Michael E. Porter. Teisberg leads the Value Institute for Health and Care, which conducts research on transforming strategy, culture, measurement, and payment to enable high-value health care. In addition to serving on the leadership team at Dell Medical School, Teisberg also serves as senior associate at Harvard’s Institute for Strategy and Competitiveness.


Nov 5, 12:45 PM - 1:15 PM

Laura MontvilleLaura Montville
Montville and Associates, USA



Darren McLean, RCRC Board MemberDarren McLean
Gold Coast Health, AUSTRALIA

Lunch & Learn Open Space
Nov 5, 1:30 PM - 2:30 PM

Jane Murray CrammJane Murray Cramm
Erasmus University, NETHERLANDS


Inger Marie WeigmanInger-Marie Weigman
Team Working Life, DENMARK

Innovations in Family Caregiving in the Community 
  • Communication and Relationship: How the Two Constructs of Relational Coordination Relate to Family Caregivers’ Well Being
    Heba Naim Ali, Brandeis University, UK
    Marji Erikson Warfield, Brandeis University, USA
  • A Stress Test for the RC Theory of Management, Leadership and Change
    Barry Sugarman, Society for Organizational Learning (retired), USA
  • Informal Caregiving and Team Dynamics Using Telehealth
    Ben Kragen, Brandeis University, USA
    Lauren Hajjar, Suffolk University, USA
Nov 5, 3:00 PM - 4:00 PM

Tony Suchman Tony Suchman Relationship Centered Health Care, USA


Margie GodfreyMargie Godfrey
University of New Hampshire, USA

Intervening to Build High Performance Relationships and Outcomes
  • A Path Towards Personalized Learning: A Mixed Methods Study
    Lauren Hajjar, Suffolk University, USA
  • Advancing Team Based Care:  An Interventional Study at an Academic Medical Center
    Wale Olaleye, Brandeis University, Nigeria
  • Learning Networks and Coaching Models in Care Improvement
    Margie Godfrey, Julie Johnson, Bob Zanni, Randy Messier and Tina Foster, Institute for Excellence in Health and Social Systems, USA
  • Playing for Stronger Teams: Relational Coordination Through Gamification and Shared Learning Experience
    Alexandra Suchman, AIS Collaborations, USA
  • We Are Conditions for Each Other’s Work’: Relational Leadership in the Context of Organizational Change
    Ninna Meier, Aalborg University, DENMARK


FRI Nov 6, 2020 (all times EST)

Nov 6, 9:00 AM - 9:30 AM

Carsten Hornstrup, RCRC Board MemberCarsten Hornstrup
Joint Action Analytics, DENMARK


Kenny ColeKenny Cole
Ochsner Health, USA

New Developments in the Practice of Relational Coordination
Nov 6, 9:30 AM - 10:30 AM

Claus Jebsen, RCRC Board MemberClaus Jebsen
Trifid and BI Norwegian Business School, NORWAY


Rendelle BoltonRendelle Bolton
Veterans Health Administration and Brandeis University, USA

Fostering Cross-Sectoral Collaboration 
  • Policy Framework for Building Cross-Sectoral Collaboration for Health Systems Change: Lessons Learned from the Use of Relational Coordination Survey in Ontario Canada
    Grace Liu and Peter Tsasis, York University, CANADA
  • Relational Capacity for Coping with Complex Welfare Challenges
    Daniel Massie, BI Norwegian Business School, NORWAY
    Carsten Hornstrup, Joint Action Analytics, DENMARK
  • Exploring Relational Coordination in a Cross-Sectoral Collaboration Between Nursing Schools and University Hospitals to Improve Collaborative Practice and Clinical Training
    Birgitte Torring, UCN act2learn, DENMARK
  • Designing Successful Digital Ecosystems using Relational Coordination Principles
    Ina Sebastian, Center for Information Systems Research, MIT, USA
  • A Healthy Connection: Optimizing Best Practices for Interorganizational Care Coordination of Rural Dual Use Veterans
    Lynn Garvin, Veterans Health Administration, USA
Nov 6, 11:00 AM - 12:30 PM

Rushika FernandopulleRushika Fernandopulle
CEO and Co-founder 
Iora Health, USA



Pedja StojicicPedja Stojicic
Project Director
ReThink Health, USA

Building a Truly Relational Model of Primary Care

A presentation of Iora Health's evolving care model including payment, process, technology and cultural features, featuring results from using this model in the context of COVID.

Rushika Fernandopulle is a practicing physician and co-founder and CEO of Iora Health, a venture backed, national de-novo primary care group based in Boston MA. He was the first Executive Director of the Harvard Interfaculty Program for Health Systems Improvement, and Managing Director of the Clinical Initiatives Center at the Advisory Board Company. He is a member of the Albert Schweitzer, Ashoka, Aspen, and Salzburg Global Fellowships, and is co-author or editor of several publications including Health Care Policy, a textbook for physicians and medical students, and Uninsured in America: Life and Death in the Land of Opportunity. Dr. Fernandopulle serves on the staff at the Massachusetts General Hospital, on the faculty of Harvard Medical School, and on the boards of Families USA and the Schwartz Center for Compassionate Care. 

Nov 6, 12:45 PM - 1:30 PM

Callie Watkins LiuCallie Watkins Liu
Brandeis University, USA


Shyamal Sharma

Shyamal Sharma

Brandeis University, USA


Khwezi Mbolekwa
Khwezi Mbolekwa
Collaborative Leadership Works, CANADA

Lunch & Learn

Looking at Ourselves in the Mirror - How Inclusive is the RCRC?

Nov 6, 1:45 PM - 3:15 PM

Jody Hoffer GittellJody Hoffer Gittell Brandeis University, USA



Khwezi MbolekwaKhwezi Mbolekwa
Collaborative Leadership Works, CANADA


Shyamal SharmaShyamal Sharma Brandeis University, USA



Hao Gong, Rutgers University, USA, CHINA

Bill Gunn, Region 6, NH, USA

Carsten Hornstrup, Joint Action Analytics, DENMARK

Claus Jebsen, Trifid; BI Norwegian Business School, NORWAY

Rob Kahn and Carley Riley, Cincinnati Children's Hospital, OH, USA

Olawale Olaleye, Brandeis University, USA, NIGERIA

Sally Retecki and Erin Fair Taylor, CareOregon, OR, USA

Muhammad Siddique, Institute of Management Sciences, PAKISTAN
Building a Relational Society:
Local Action for Global Solutions

The COVID-19 pandemic has reinforced what humans have known since the evolution of our species, that “we are all in this together.”  Early on, empathy and interdependence provided humans with an impetus to create a social order based on these values in order to ensure our survival as a species. We now live in a highly intricate and interconnected world. Paradoxically, however, we are witnessing deepening divides in our health, education, civic engagement and access to a safe environment by economic class and racial identity, threatening the sustainability of civil society. Bridging these divides is imperative.

We need to repair our fractured relationships and re-build our communities in a more inclusive and adaptive way. We need to build a relational society on the foundations of empathy and interdependence that have brought us this far.  

Join us to hear how 9 partner sites around the world are creating relational society in their communities, fostering empathy at the micro level, building stakeholder networks at the meso level, and strengthening supportive institutions at the macro level, and in this way extending RC principles to the larger society.

Nov 6, 3:30 PM - 4:00 PM

Barbara Belk, RCRC Board MemberBarbara Belk
Kaiser Permanente, USA


Jim BestJim Best

Saybrook University, USA

Roundtable Reflections

Grab your favorite beverage and join us for this wrap-up to share highlights and your reflections from the Roundtable, hosted by Babs Belk and Jim Best.



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