Relationship-Centered Health Care: From Concept to Reality
Dana Gelb Safran, Sc.D.
Senior Vice President, Performance Measurement and Improvement, Blue Cross Blue Shield of Massachusetts
Anthony Suchman, M.D.
Professor, University of Rochester Medical School and Director, Relationship-Centered Health Care
Readings for this presentation:
- Relationship-Centered Administration: Basic Principles and Examples from a Community Hospital
- The Influence of Health Care Organizations on Well-Being
- Organizations as Machines, Organizations as Conversations: Two Core Metaphors and their Consequences
- Enhancing the Informal Curriculum of a Medical School: A Case Study in Organizational Culture Change
- Relationship Centered Administration: Partnership Process for Clinical and Organizational Work, An Annotated Bibliography