Palmira Santos, Ph.D. is a research and evaluation scientist specializing in healthcare delivery system transformation and is the founder of Brandeis University’s Practice Evaluation and Transformation Partnership. She leads her team in delivery system population health analysis, performance measurement, and continual quality improvement evaluation. Dr. Santos has over three decades of experience in devising, testing, and evaluating a full range of healthcare initiatives, including optimizing the use of HIT, using data to drive continuous quality improvement, and determining strategic use of resources. She works with delivery systems to access and analyze their EMR, administrative, and claims data to develop, test, and report quality, outcome, process, and patient experience measures. In addition, she evaluates care pathways and strategies to increase access and continuity, devises initiatives that ensure clinical and community comprehensive care coordination, and creates and implements complex care management processes. In addition, as a primary investigator, she has evaluated and tested a full range of health and human service initiatives such as: Medicare and Medicaid programs e.g. developing and testing outcome and process measurement, evaluating care pathways, complex case management; commercial and safety net health system initiatives e.g. re-engineering workflow, evaluating safety and quality improvement; and national chronic disease prevention and management programs: e.g. developing practice guidelines and outcome and process measurement, studying disparate outcomes in cancer treatment, and evaluating interventions for the prevention and treatment of chronic illnesses. Dr. Santos has decades of experience specializing in high risk and disparate populations in urban, rural and remote settings. She is considered the founder mother of an Alaska Native Health Corporation.
- Santos, P. Faughnan, K.. Caring for the whole patient: Oncology Care Model Learning System, resource guide # 1. Center for Medicare & Medicaid Innovation: 2018.
- Santos, P. Faughnan, K.. Engaging oncologists and care teams in OCM transformation: Learning System case study. Center for Medicare & Medicaid Innovation: 2018.
- Santos, P., Hefele, J. G., Ritter, G., Darden, J., Firneno, C., & Hendrich, A. "Population-based risk factors for shoulder dystocia." Journal of Obstetric, Gynecologic, & Neonatal Nursing https://doi.org/10.1016/j.jogn.2017.11.011. (2018): 32-42.
- Santos, P. Faughnan, K.. CPC+ practice spotlight 3: Timely communication and home visits after hospitalizations improves readmission rates. Centers for Medicare and Medicaid: 2017.
- Santos, P. Faughnan, K.. CPC+ practice spotlight 6: Improving quality through eCQM checklists and patient outreach. Center for Medicare and Medicaid: 2017.
- Santos, P. Faughnan, K.. CPC+ practice spotlight 7: Implementing behavioral health integration: Care management model. Centers for Medicare and Medicaid: 2017.
- Santos, P. Faughnan, K.. OCM case study: Reducing potentially avoidable hospitalizations and emergency department utilization. Center for Medicare & Medicaid Innovation: 2017.
- Santos, P. Faughnan, K.. Patient and family engagement & shared decision-making: Learning System case study. Center for Medicare & Medicaid Innovation: 2017.
- Santos, P. Faughnan, K.. Supporting oral chemotherapy adherence: Learning System case study. Center for Medicare & Medicaid Innovation: 2017.
- William Cusick, R. L. Cox, R. A. Welch, C. Firneno, P. Santos. "Shoulder Dystocia Response: Improving Neonatal Outcomes." Fetal & Maternal Health. New York. 1-19-17.
- P. Burstein, D. M. Zalenski, J. L. Edward, I. Z. Rafi, P. Santos, C. Firneno,. "Changing Labor and Delivery Practice: Focus on Achieving Practice and Documentation Standardization with the Goal of Improving Neonatal Outcomes." Health Services Research DOI: 10.1111/1475-6773.12589. (2016).
- P Santos, GA Ritter, JL Hefele, A Hendrich, and C Kocot McCoy. "Decreasing intrapartum malpractice: Targeting the most injurious neonatal adverse events." Journal of Healthcare Risk Management 34. 4 (2015): 20-27.
- P. Santos, B. Mohr, N. Moresco, G. Ritter, C.Firneno. "Patient and Loved One Hospital Acquired Conditon Cost Estimator." 2015 <http://heller.brandeis.edu/healthcare-intelligence/estimators/family-estimator.html>.
- P. Santos, B. Mohr, N. Moresco, G. Ritter, C.Firneno. "Provider & Payer Hospital Acquired Condition Cost Differential Estimator." 2015 <http://heller.brandeis.edu/healthcare-intelligence/estimators/payer-estimator.html>.
- Hacker, Karen; Santos, Palmira; Thompson, Douglas; Stout, Somava S.; Bearse, Adriana; and Mechanic, Robert E.. "Early Experience of a Safety-Net Provider Reorganizing into an Accountable Care Organization." Journal of Health Politics, Policy and Law 39. 4 (2014): TBD.
- Hendrich, Ann; McCoy, Christine Kocot; Gale,Jane; Sparkman, Lora; and Santos, Palmira. "Ascension Health's Demonstration Of Full Disclosure Protocol For Unexpected Events During Labor And Delivery Shows Promise." Health Affairs 33. no. 1 (2014): 39-45.
- K.Hacker, P.Santos, D. Thompson, S. Stout, A. Bearse, R. Mechanic. "Report on Health Reform Implementation Early Experience of a Safety-Net Provider Reorganizing into an Accountable Care Organization." Journal of Health Politics, Policy and Law (2014).
- Robert Henkel, John Paul Slosar, Ziad Haydar, Ann Hendrich, and Palmira Santos, Health Affairs Blog - http://healthaffairs.org/blog. The Moral Imperative To Disclose Medical Error: Doing The Right Thing. 01/07/2014. Health Affairs. <http://healthaffairs.org/blog/2014/01/07/the-moral-imperative-to-disclosemedical- error-doing-the-right-thing/ URLs>.
- Santos, Palmira. Molecular Diagnostics and Companion Therapies: Partnerships, Payment and Evidence Development. Proc. of Health Industry Forum. Washington DC: 2013.
- Santos, Palmira. States’ Role in Health Care Reform: Possibilities to Improve Access and Quality. Proc. of 19th Princeton Conference May 23-25, 2012. Princeton, NJ: 2013.
- Mechanic R., Santos P., Landon B.E., et al.,. "Medical Group Responses to Global Payment: Early Lessons from the 'Alternative Quality Contract' in Massachusetts." Health Affairs 30. 9 (2011): 1734-42.
- Santos, Palmira. Accountable Care Organizations: Implications for Consumers Conference Report.. Washington, D.C.: The Health Industry Forum, 2011.
- Santos, Palmira. The Evolution of State Health Insurance Exchanges. Proc. of The Evolution of State Health Insurance Exchanges. Washington DC: The Health Industry Forum, 2011.
- Santos, Palmira. Establishing a National Health Insurance Exchange Conference Report. Proc. of Establishing a National Health Insurance Exchange. Washington, D.C.: The Health Industry Forum Brandeis University, 2010.
- Santos, Palmira. Federal Strategies for Promoting Affordable Biologics: Follow-On Biologic Competition Conference Report. Proc. of Federal Strategies for Promoting Affordable Biologics: Follow-On Biologic Competition. Washington D.C.: The Health Industry Forum, 2010.
- Santos, Palmira. Establishing a National System of Health Insurance Exchanges Policy Brief. The Health Industry Forum. Waltham, MA: 2010.
- Sussman J., Santos P., Altman S.. Examining End of Life Care: Creating Sensible Public Policies for Patients, Providers, and Payers: Policy Brief. Council on Health Care Economics and Policy/ The Health Industry Forum 2010. Proc. of 17th Princeton Conference. Princeton University: Council on Health Care Economics and Policy/ The Health Industry Forum, 2010.